Lr Mohamed Safiudin Allahbux

🔹Expanding Cyber Security | CPAAS Business in INDIA🇮🇳 | UAE 🇦🇪 | MENA | APAC | Singapore 🇸🇬 | Malaysia 🇲🇾 🔹Mikrotik Certified Consultant & Certified Engineer 🔹Firewall | SD-WAN | Hotspots with User Management | Network Security 🔹CPAAS Platform, CXM, Bulk Message, Bulk Whatsapp & API Integration 🔹Solution Architect for FTTX Infrastructure in Telecommunication & Surveillance Security 🔹IT Consulting & Services for Customer Requirements 🔹Global Partner for ENGAGENEST | TACITINE | CYBERTRONIUM | MIKROTIK

🔹Expanding Cyber Security | CPAAS Business in INDIA🇮🇳 | UAE 🇦🇪 | MENA | APAC | Singapore 🇸🇬 | Malaysia 🇲🇾 🔹Mikrotik Certified Consulting 🔹MTCNA 🔹 MTCRE 🔹MTCIPv6 Certified Engineer 🔹Firewall | SD-WAN | Hotspots with User Management | Network Security 🔹CPAAS Platform, CXM, Bulk Message, Bulk Whatsapp & API Integration 🔹Solution Architect for FTTX Infrastructure in Telecommunication & Surveillance Security 🔹IT Consulting & Services for Customer Requirements 🔹Preferred Partner for UNIVIEW | HIKVISION | DLINK | WD | MIKROTIK | RASHI | CYBERTRONIUM | TACITINE | BIRLA CABLES

IISPAT - Independent Internet Service Providers Association

Netzy Technosoft Private Limited is Business Development Partner for CYBERTRONIUM - Cybersecurity Certification Body An ISO 17024 audited and NICE framework mapped trainings and certifications 🔹Cyber Security Services & Consulting 🔹Managed Detection & Response 🔹Cloud Security Services & Consulting 🔹Awareness & Deep-Dive Trainings & Certifications 24 x 7 x 365 Security Operations Centre in Malaysia 🇲🇾

Authorised Channel Distribution Partner for UAE 🇦🇪 | MIDDLE EAST | SAARC 🔹Next Gen Firewall 🔹AAA Hotspots 🔹SD-WAN Solutions 🔹VPN Solutions 🔹Bandwidth Aggregator 🔹Public WiFi 🔹Parental Control System 🔹Software & Hardware Segments - Office | SME | Hotel | Hospital | Education | Banking | Retail

🔹 Bulk SMS & API for INDIA 🇮🇳 & UAE 🇦🇪 🔹 Messaging Services 🔹 CXM - Customer Experience Management Tool 🔹 Messaging Solutions & API Integration 🔹 CPAAS Provider

Handling Entire IT & Infrastructure, Compliance, Technical Support Creating Fibre Infrastructure in GPON Topology Creating ISP Core Network with establish BGP With CDN, SD-WAN, Peering Creating Process in CRM Creating Fibre & Wireless Network Infrastructure Managing DOT Compliance Configuring Edge Router, Hotspot, AAA Authentication, OLT, ONT/ONU, OLT Management Hands experience with Fiber optics cable installation and termination Experience in Designing and documenting Network layouts in terms of Fiber, Voice, and Data Paths Knowledge of Switch configuration, ports, access ports, trunk ports and port security and spanning tree protocols Knowledge in Access - Ethernet, Broadband 🔹ISP Solution Architect 🔹Mikrotik Certified Network Associate 🔹Mikrotik Certified Routing Engineer 🔹Mikrotik Certified Consultant 🔹Mikrotik Certified IPV6 Engineer 🔹OCNA - Omada Certified Network Administrator We Create Internet To Connect Global

Internet Service Provider in Madurai & TN CPAAS Provider for India 🇮🇳 & UAE 🇦🇪

My Responsibilities to develop my business and organisation with good satisfied customers. Exploring the Globe 🌍 for Cybersecurity & Firewall, Hotspot Products

1. Responsible for Complete Corporate Customer Relationship Management 2. Building good rapport and relationship with the High Value Customers. 3. Conducting Account Reviews, User Meets and Service Camp For High Value Customers 4. Focusing on Incremental Revenue Market Share (IRMS). 5. Managing receivables collections to ensure nil out standing 6. Designing & implementing programs in for maximum customer retention, especially for the High Value customer base 7. Involved in appropriately handling the entire life-cycle management of Corporate Base, escalation management and suppressing repetitive complaints across the entire cluster 8. Guiding and resolving the escalated customer complaints from High Value Customers 9. Conducting competitor analysis for keeping abreast of market trends and promotional activities in coordination with external agencies to spearhead product launch, brand promotion and event management initiatives. 10. Handling corporate complaints and resolving it within the prescribed TAT of the Zone 11. Ensure personalized service through new initiatives like Updating New Plans, Product Upgrade, and Vas Updating Etc. 12. Auditing the customer care activities of the department. 13. Achieving Collection targets in allocated customer base 14. Report generation on monthly basis for management review.

 Managing the Corporate Post-Paid customers allocated to the cluster and ensuring adherence to QA process, SLA’s,  Implementing smooth CC transactions across the entire Cluster, ensuring availability of systems MACD's, etc. as per company process.  Building good rapport and relationship with the A & B Cat base of the cluster.  Designing & implementing programs in for maximum customer retention, especially for the A, B & C Cat customer base.  Involved in appropriately handling the entire life-cycle management of Corporate Base, escalation management and suppressing repetitive complaints across the entire cluster.  Managing receivables collections to ensure nil outstanding.  In charge of Retention activities in Cluster to retain A, B & C Cat Customers.  Promoting sales for Value Added Services in Cluster for A & B Cat Customers.  Handling corporate complaints and resolving it within the prescribed TAT of the Zone.  Coordinating with the service centres for handset issues related to LG, Nokia, Motorola and Samsung.  Coordinating with the network team for issues such as connectivity service, tracing the lost, roaming issues, inter-operator connectivity, and tower and server issues.  Guiding and resolving the escalated customer complaints from A, B & C Cat Customers  Ensure personalized service through new initiatives.

 Responsible for providing end-to-end services, which includes service, Networking Customer acquisition and account management with a huge base of Customers.  Troubleshooting, Assembling, Networking & Testing Systems and Computer Peripherals  Resolving the issues of Customer Problem within a TAT of the complaint call logs.  Maintaining strong relationship with Customer and involved in sales activities for Increase customer base