Sadra Sariri

IT Support Technician

About

IT Support/Network Technician with hands‑on experience across Windows & Linux, Microsoft 365, Active Directory, and Cisco networking. I troubleshoot endpoints, servers, and connectivity issues and keep users productive in fast‑paced SMB environments. Core strengths: AD & GPO, M365/Azure AD, Intune/Endpoint Manager, Windows Server, PowerShell, DNS/DHCP/TCP‑IP, VPN (MFA), VLANs & switching, VMware/Hyper‑V, documentation & user training. Highlights: Supported 50+ SMB networks; automated admin tasks with PowerShell; improved stability through proper DNS/DHCP and VLAN design. Looking for: IT Support Technician / Service Desk / System Administrator / NOC roles in Canada (willing to relocate) or remote (Canada & US). Contact: sadra.sariri@hotmail.com | Open to connect & collaborate.

Country

Canada

City

North York

Industry

Information Technology & Services

Skill

Datto, Network Services, Technical Support, System Administration, Virtualization, SQL, Linux, Remote Desktop, Remote User Support, Hyper-V, VMWare ESXi, Powershell, Group Policy, Docker, VMware, ITIL, Help Desk Support, Microsoft 365, Dynamic Host Configuration Protocol (DHCP), Active Directory

Experience

IT Support Technician

AGMN Networks Inc

2026-1 - 2026-3 · 3 mos

Woodbridge, Ontario, Canada

• Delivered remote technical support to end users across 100+ client organizations in a managed service environment, resolving 10–15 technical incidents and support tickets daily using remote support tools and a ticketing system. • Managed Microsoft 365 and Active Directory user accounts, including account provisioning, password resets, email configuration, and security policy updates. • Troubleshot Windows Server environments, analyzing system logs to identify root causes and resolving issues such as locked accounts, service disruptions, and printer connectivity problems. • Configured and supported VPN access for remote users and assisted with network configuration across client environments, including VLAN setup and core networking tasks such as IP addressing, DNS, and DHCP. • Deployed and managed virtual machines using Hyper-V and assisted with workstation, printer, and peripheral setup for client environments.

IT Support

Restaurant Brands International

2025-12 - 2026-1 · 2 mos

Toronto, Ontario, Canada

IT Support / Network Technician

Yekta Gostar Rayaneh Novin

2022-1 - 2024-2 · 2 yrs 2 mos

Mashhad, Razavi Khorasan, Iran

• Provided Tier-1 and Tier-2 support across 50+ SMB networks; resolved an average of 40 tickets per week with 97% SLA compliance. • Managed Active Directory and Microsoft 365 user lifecycle (create/modify/disable), group permissions, and GPO hardening; implemented MFA rollout for secure remote access. • Planned and configured VLANs, DHCP, DNS, NAT, and VPNs (site-to-site & remote), improving network stability and reducing broadcast interference. • Installed, configured, and documented Cisco switches, routers, and Wi-Fi access points; designed structured cabling and maintained IP and port mapping documentation. •Administered and maintained Windows Server, VMware ESXi, and Hyper-V environments; optimized resource allocation and reduced hardware overhead. • Automated repetitive IT tasks using PowerShell scripts (user provisioning, mailbox management, reporting), saving approximately 12 hours per month. • Diagnosed and resolved TCP/IP, DNS, DHCP, and Windows/Linux endpoint issues, reducing MTTR and minimizing recurring incidents through user training and internal knowledge base updates. • Authored detailed SOPs, runbooks, and user guides, improving internal documentation and reducing repetitive support requests.