Sa-Niyah Muhammad

Manage and process the full lifecycle of employee leaves, including FMLA, ADA, CFRA, NY PFL, short-term disability, long-term disability, company, personal, and state-mandated paid leave, supporting an organization of over 50,000 employees. • Collaborate with payroll and disability teams to coordinate leave approvals and resolve escalated cases, achieving a 100% on-time resolution rate within SLA guidelines. • Facilitate and guide the ADA accommodation process by working directly with employees, healthcare providers, and managers to create practical, lawful solutions, resulting in a 100% compliance rate with federal and state regulations. • Administer daily operations of health, dental, vision, and retirement plans, ensuring accurate processing and benefit continuity for more than 50,000 employees across multiple states. • Lead the annual open enrollment process, delivering workshops and one-on-one consultations, increasing employee benefits enrollment accuracy year-over-year. • Respond to employee inquiries regarding benefit plans, resolving issues within 48 hours • Provide expert guidance to employees, managers, and HR teams on leave policies, eligibility, and procedural requirements. • Oversee the ADA interactive process, collaborating with legal, HR, and leadership to ensure confidentiality while implementing reasonable accommodations for 100% of eligible cases. • Serve as a consultant for escalated claim management, benefit enrollment, and vendor-related issues, improving vendor SLA compliance through targeted follow-ups and process adjustments. • Coordinate with external vendors and internal stakeholders to ensure timely receipt of medical certifications and documentation, maintaining a 100% compliance record during audits. • Design and implement absence policies and standard operating procedures (SOPs), ensuring adherence to federal, state, and local compliance requirements, reducing legal risk exposure. • Perform quarterly leave of absence audits