Ruth Sailon

Supporting day-to-day digital payment operations in a fast-paced betting environment, with a focus on transaction accuracy, reconciliation, and timely customer payment resolution. Key responsibilities: - Coordinating with Customer Support, Finance, and IT teams to resolve payment-related incidents - Assisting in investigating payment discrepancies and customer-reported issues - daily and reconciliation of transactions between internal systems and payment systems & reports - Tracking transaction statuses and assist in resolving pending, failed, or unmatched payments Key Contributions & Early Wins - Contributed to faster resolution of customer payment issues through structured investigation - Consistently supporting accurate reconciliation with attention to detail - Quickly gained working knowledge of mobile money payment flows and transaction life cycles - Demonstrated reliability in daily reconciliation support with minimal supervision Continuing to build expertise in payments operations, reconciliation, and risk-aware payment operations within a regulated gaming environment.

As a Financial Operations Coordinator at Mamboo Africa Technologies Limited, I played a key role in supporting the finance team with various accounting and financial tasks. Key Responsibilities: - Coordinated financial operations, including accounts payable and receivable, and financial reporting - Processed financial transactions, including journal entries, reconciliations, and account maintenance - Assisted in preparing financial reports, budgets, and forecasts - Maintained accurate and up-to-date financial records and databases - Collaborated with the finance team to ensure compliance with accounting standards and company policies Achievements: - Streamlined financial processes, improving efficiency and reducing errors - Demonstrated strong analytical and problem-solving skills, identifying and resolving financial discrepancies - Contributed to the preparation of accurate and timely financial reports, enabling informed business decisions - Fostered and improved relationships with partners, enhancing trust, communication, and cooperation - Utilized strong organizational and time management skills to meet deadlines and priorities - Fostered and improved relationships with partners, enhancing trust, communication, and cooperation, and driving mutually beneficial outcomes

Supporting the finance team with various accounting and financial tasks. Reconciliation of orders: - Verify and reconcile orders delivered by each driver against the assigned route and customer details - Cross-check order receipts, ensuring accuracy and completeness Financial reconciliation - Account for all funds received from various payment methods including cash, mobile transfers, wallet and bank accounts to their respective accounts. - Conduct daily audit to ensure that all financial transactions align with company records Assisting accounts/finance department - Preparation of payroll and other statutory payments - Collaborate and assist in financial analysis, other departmental tasks and data entry, by using ODOO business management software. Documentation - Maintain organized and detailed records of daily financial transactions - Prepare and submit comprehensive reports to the accountant daily. Achievements: - Promoted to Financial Operations Coordinator, recognizing my exceptional performance, work ethic, and dedication to delivering high-quality financial support - Demonstrated strong analytical and problem-solving skills, identifying and resolving financial discrepancies - Contributed to the preparation of accurate and timely financial reports, enabling informed business decisions - Developed strong relationships with colleagues and management, ensuring effective communication and collaboration

In the new role as a Cashier at CTFM, I was responsible for delivering exceptional customer service while efficiently managing financial transactions. - Interacted with customers, processed transactions accurately and efficiently, handling Cash in several currencies, Credit Cards and Mobile payments) counting change, balancing till and close their bills through Pilot (POS (Point of Sale)) software system. - Provided excellent customer service, responding to customer inquiries and resolving issues promptly - Maintained a high level of accuracy and attention to detail in financial transactions - Collaborated with team members to ensure seamless customer experience Achievements: - Recognized as the most reliable cashier, consistently meeting deadlines and expectations - Successfully balanced Cash and all the bills and Taxes (ZRA) reports daily, showcasing exceptional attention to detail and financial management skills despite challenges - Consistently met or exceeded sales and customer satisfaction targets - Demonstrated strong numerical skills and accuracy in handling financial transactions - Built strong relationships with customers and colleagues - Contributed to a positive and efficient work environment

Ensuring visitors have positive experience from the moment they arrive at the restaurant As a hostess I managed to - Provide exceptional customer service and ensured a welcoming atmosphere for visitors - Answer phone calls and text messages appropriately, taking reservations, manage table bookings, seating arrangements, and waitlists with accuracy to ensure no overlap. - Coordinate with vendors, staff, and customers to facilitate seamless events and experiences - Maintain a clean and organized dining area, adhering to health and safety standards - Develop strong communication and interpersonal skills, working effectively with diverse teams and clientele. Achievements: - Promoted to Cashier: Recognized for exceptional performance and versatility, I was promoted to a Cashier role, taking on additional responsibilities and contributing to the financial success of the business. - Exceeded customer satisfaction targets: Consistently received positive feedback from customers and management - Successfully managed large groups and events, ensuring timely and efficient service - Improved event efficiency: Developed and implemented processes to streamline event setup, execution, and teardown. - Enhanced team collaboration: Fostered strong relationships with vendors, staff, and management to ensure seamless events and experiences. - Increased repeat business: Built strong relationships with regular customers, encouraging repeat visits and loyalty. - Adapted to fast-paced environments: Demonstrated flexibility and composure in high-pressure situations, ensuring excellent customer service. - Contributed to team training and development: Shared knowledge and best practices with new staff members, enhancing team performance.

Acquiring knowledge| Engagement|21st Century Skills In real working environment, more than what's taught in the books is needed, and that's where Generation Empower came in hand building skills and mindsets through different programs such as-: - Emotional intelligence - Public speaking - Growth mind-set - Innovation and implementation - Work place ethics

As an intern at the University of Dar es salaam I managed to acquire experience and the knowledge of how things are in the real working world, doing different duties including; - Preparation of payment vouchers through VOTEBOOK Accounting information management software system - Issuing receipts, financial statements, imprest and retirement histories to workers, students and other customers - Preparation of bank reconciliation system - Recording vouchers and other documents on the registrars for inspection and record keeping purposes - Cross checking payment claims/requests by doing calculations to ensure they are true and correct - Preparing payment summaries through Microsoft excel to summarize payment details from the supporting documents for lecturers and other customers - Preparing bank cheque payment lists - Computing PAYE, withholding tax and VAT (Value Added Tax) - Printing, photocopying, arranging and filing documents