ronen shomer

principal security consultant

About

Senior Security Consultant at NTT Security

Country

united kingdom

City

kingston upon thames

Industry

computer & network security

Skill

firewalls, network security, tcp/ip, security, vpn, cyberoam, routers, linux, network administration, windows, email archiving, computer security, ccna, microsoft office, dhcp, two factor authentication, load balancing, endpoint encryption, wireless, xirrus, ssl vpn, email security, tmg, avira antivirus, barracuda networks, cyberoam utm, cryptocard, ncomputing, lumension, f5 bigip, web security, application security, web acceleration, internet protocol suite, technical support, troubleshooting, networking

Experience

senior security consultant

ntt security

2017-1 - Present · 9 yrs 9 mos

network support engineer

f5 networks

2012-7 - 2015-6 · 3 yrs

* Provide 1nd and 2rd line technical support to customers and partners. * Troubleshoot and resolve hardware and software issues on F5 devices. * Manage case escalations to 3rd line (Engineering Services) while maintaining customer communication. * Effectively communicate status, plan-of-action, and resolution of issues. * Manage multiple cases and prioritise based upon customer and business needs. * Follow standards-based processes defined in the Quality Management System (QMS) * Knowledge in: LTM, ASM, WAM, iRules. * Promoted to Senior Network Support Engineer in May 2015.

pre sale and post sale engineer

e92plus

2010-2 - 2012-6 · 2 yrs 5 mos

* Match solutions to meet customer needs. * Design solution to match customer infrastructure. * Perform web demonstrations. * Remote and onsite installations of solutions from e92plus product portfolio. * Build customer relationships to identify opportunities and encourage sales. * Run remote and onsite training sessions for install and maintenance of products. * Post sale technical support. * Maintaining technical laboratory.

technical manager - pre-sale and post sale support

pineapp u.k

2009-9 - 2010-2 · 6 mos

* Introduce PineApp products to customers/resellers/distributors * Perform web demonstrations. * Remote and onsite installations of PineApp products. * Post sale technical support. * Remote configuration of PineApp products. * Stock management.

senior technical support engineer

pineapp

2006-1 - 2009-9 · 3 yrs 9 mos

* Support national and international customers by phone and Email. * Troubleshoot problems and provide solutions. * Pre-sale meetings with customers. * Remote and onsite installations. * Run remote and onsite training sessions for install and maintenance of PineApp products. * Deal with questions from other PineApp supporters in a supervisory role, dealing with complicated problems and situations with customers. * Design of graphical interface features in PineApp products.

technical support engineer

netvision

2003-8 - 2005-12 · 2 yrs 5 mos

Seven months 1st line support, troubleshoot and solve internet connectivity, email and browsing problems. Four months 2nd line support, troubleshoot and provide final solution for escalated cases. Fifteen months 3rd line support, provide technical assistance to 1st and 2nd line support, provide technical support to customers with routers and wireless networks, maintain accurate and up-to-date knowledge base, and provide training and coaching 1st and 2nd line supporters.

principal security consultant

ntt

2019-7 - Present · 7 yrs 3 mos

security consultant

ntt security

2015-6 - 2016-12 · 1 yr 7 mos

* Design and implement application delivery controllers (F5 BIG-IP LTM/ASM) in complex environments, in a wide variety of organisations. * Provide consultancy and training services. * Attend meeting with customers. * provide technical support in conjunction with sales activities. * Produce official documentation (PoC, runbook, design document).