Rohid Alami-Ayas

• Collect and verify data from the CRM system and process into reports • Deploy, maintain, and troubleshoot core business applications, including application servers, associated hardware, endpoints, and databases • Develop and implement maintenance procedures, monitor systems health, gather system statistics, and troubleshoot reported errors and alarms • Contacted manufacturers or vendors to resolve major hardware and software issues. • Define and coordinate the execution of testing procedures, and develop test cases to serve the overall quality assurance process • Speaking to third party vendor about product that can help the organization • Fully automated deployment of windows machines • Leading project to moves all services to the cloud • Contacted manufacturers or vendors to resolve major hardware and software issues • Facilitated system migration projects during off-hours to avoid outages and network bottlenecks • Managed Firewall like Watchguard • Moved VOIP systems to Teams

• Installing, maintaining, and supporting hardware, including servers, PC’s, laptop, printers, RF scanners, mobile devices and more • Perform data mining, reporting and file maintenance • Providing technical support to internal users and external customer • Communicating with management and internal users to evaluate alternative business solutions • Being part of a team that is involved in exploring new technology to improve operations within the organization • Setting up external users on web-based site, training external users on how the site work

• Create and provide reports, to the supervisor and other team members, that outline the status of the project and location of organizational assets • Assist in deploying desktop workstations and laptops throughout the company • Support with procurement processes: advising clients on pricing to submit for approval, once approved, assist client with attaining product • Communicate with end users to identify areas where the migration process can be improved or modified • Create new security groups in active directory and grant user’s permission to access new security groups • Train and educate end-users on office 365 capabilities and collaboration tools (OneDrive, Skype, Microsoft team, Outlook etc.) • Utilize Dell Support Assist to setup new workstations • Administrate Office 365 and MS Exchange console • Train and assist staff members with current systems and workstations • Configuring VOIP phones for new user by using Mitel console • Creating new users in exchange on-premise

• Provide clients with technical on-boarding and training services • Manages client’s access to domain environment, ensuring clients have the right level of access to computer logins, shared file services, software and printing • Assists clients with installation, upgrades, and basic troubleshooting • Works with clients on firewall-related inquires and incidents to understand their network access or restrictions requirements • Maintain and enforce security and privacy requirements on client devices • Create KBA (Knowledge Base Articles) for software processes and procedures • Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature • Responsible for planning, executing, and coordinating with other teams, the refresh or renewal of computing and audio-visual equipment within departmentally owned private labs and teaching spaces • Install operating system using SCCM and Deploy Studio

- Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment. - Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature. - Demonstrated strong organizational skills and problem solving abilities with a focus on providing exceptional customer service. - Creating tickets if any issues arise in the office, follow up tickets if issues not resolved within a reasonable amount of time. - Install and configure software on employees workstations

- Install hardware, and software on standalone computers - Troubleshooting different computer issues - Maintaining and repairing equipment - Test computers peripherals, hardware and software to ensure that they are working appropriately - Install and configure computer networks including LAN and WAN

- Exhibits excellent communication when promoting the sale of products and services - Displays consistent individual sales achievements by meeting and exceeding sale targets - Demonstrate customer service by resolving customer concerns with urgency and thorough evaluations