Rodolfo Oncoy
TRN & QA Manager @ Concentrix
-
Peru
Information Technology & Services
black belt, Lean Six Sigma (LSS), Gestión de proyectos, Análisis de causa raíz, Control de procesos, Análisis financiero, Análisis de negocio, Servicio de atención al cliente, Análisis de datos, Optimización de procesos, Microsoft Excel, Lean Six Sigma, Traducción, Inglés, Asistencia de administración, Aptitudes de organización, Microsoft Office, Dirección de equipos, Liderazgo de equipos, Gestión de relaciones con clientes (CRM)
Experience
TRN & QA Manager
Concentrix
Lima, Perú
Operations Manager
Everise
Bogotá, Distrito Capital, Colombia
Operations Manager in charge of Healthcare accounts, assuring implementation, standarized operational models, growth by exceeding client expectations and development of Staff
Operations Manager
TP
Perú
Operarions manager in charge of High profile accounts, HC of more than 2000 people active, global relationship of 3 different vendors and one site partner. The main goal was being the facilitator for all the departments such as training, quality and workforce for an effective communication and executed integral actions.It was key to be able to recover the confidence of the Clients and stakeholders by developing and executing DMAIC plans for reaching the target for the the main KPIs . For this I used my experience with Lean Six Sigma as a quality and BI lead to make the actions the most efficient possible. In just one month an structural change of all the Operarions activities was done to have a development plan for the leaders and reach targets to prepare the scene with the different departments for the growth and development of active people and New hires.
Quality Assurance & BI Lead
TP
Lima, Lima, Perú
Leadership of a team of quality analysts, managing a staff of over 400. Developed reports and strategic analysis on KPIs by applying Lean Six Sigma. Provided direct support to the operations department to develop data-driven action plans and monitor their execution.
Operations lead
TP
Lima, Lima, Perú
Enhanced performance through participation and development in key company programs like TOPS, BEST, ISO, and Lean Six Sigma. Achieved targets in customer experience and quality metrics across assigned accounts. Successfully launched a Customer Care account for the offshore market
OPS Supervisor
TP
Lima, Perú
Start of my carrer as leader on the operations team, acting as the point of contact between departments to enhance employee, business, client, and process performance to maximize team performance
Operations Manager Assistant
India Trade Promotion Organisation (ITPO)
Lima, Lima, Perú
Administrative Operations assistant manager in charge of boosting efficiency activities for executives, being in charge of different events such as "Feria India" in Perú, assuring logistics, administrative and effective communication to accomplish business targets
Education
Universidad Nacional Mayor de San Marcos
Marketing de servicios de turismo y viajes
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