Robyn Nikora

• Deliver Change, Implementation and Communication activities for the establishment of a new Foreign Account Tax Compliance Act (FATCA) Specialist Team in Manila (ensuring their readiness to follow new processes and utilise new systems). • Work with senior key stakeholders to finalise a Target Operating Model and develop a corresponding resource plan. • Produce / Deliver Business Case, Project Design documents, Business Continuity Plan, Change and Implementation Plans • Ensure all training needs are identified and appropriate • Ensure business readiness is achieved and Transition plans agreed/implemented.

Wishlist Holdings is a wholly-owned subsidiary of Qantas Loyalty, comprises Accumulate and Vii. Wishlist is a leading Recognition, Incentive and Loyalty solutions provider and leading Internet retailer, delivering quality brands and services to over 250,000 members worldwide. Delivered all aspects of the change, communications and training components of the Employee Benefits Program, ensuring that the business transition to the Hybris platform and business processes that it supports, is smooth and successful for the long term, including: - Change strategy and plan - Change Impact Assessment - Training Strategy and execution - Develop future state processes, user support documentation and gap analysis - Develop and manage execution of Communication plan - Input to Implementation Strategy and Plan - Business / Operations Readiness planning and oversight

Defined and managed the User Acceptance Test Defect Management process for the new Coles Online system upgrade project, reducing errors being experienced during staff pilot and improving the end quality of the product used and experienced by customers.

• Process Lead for two major strategic, global transformation programs • Accountable for defining the process stream and change management approach, build and driving execution of all process and change deliverables to set timeframes • Coordination of project resources based across Asia, New Zealand and Australia, to produce deliverables on time and to agreed quality

Project management role, mandated to lead Lean Six Sigma projects to improve business performance for Commercial Banking businesses (Small Business Bank, Regional Commercial Bank, Corporate Bank, Esanda and Private Bank).

Project managed consolidation of Property and Middle office support functions (as part of a $3.1m strategic off shoring program). Lead the property, system, telephony and relocation of staff impacted by the $3.1m strategic off shoring program to centralise middle office support functions and establish project governance for the second tranche of transforming the Commercial banking business. Managed internal technology partners and external vendors and property managers to deliver to business requirements.

Relationship point for Business Units proposing changes that would impact the Branch Network, to coordinate and implement the proposed changes with minimal impact to the network.

Program Management Office support to the Program Director, establishing and managing Quality Management Processes as well as monitoring business and technology streams to deliver to schedule

- Process streamlining and change / implementation of the process for executing and billing Enhancement work requests - Ongoing accountability for compliance and financial performance of 15 Enterprise Services technology teams with Enhancement Work Requests. - Responsible for recovery of $3m budget.

Service Management Process design, build and implementation Process improvement and SOX compliance remediation Project change management, including development of training materials and presentation Reporting