robert overend

partner - customer, digital strategy and experience design

About

Career Objective - In collaboration with partners, to grow organisations by defining new business opportunities, designing innovative solutions and delivering improved outcomes.

Country

australia

City

sydney

Industry

management consulting

Skill

strategy, management consulting, business strategy, business planning, management, leadership, business transformation, consulting, change management, design thinking, business intelligence, workshop facilitation, training, culture change, systems thinking, stakeholder management, start ups, leadership development, organizational design, business process improvement, analysis, strategic thinking, strategic communications, enterprise architecture, financial risk, organizational culture, performance improvement, executive coaching, entrepreneurship, innovation consulting, strategic consulting, executive development, service design, executive management, business analysis, strategic planning, employee engagement, program management, financial services

Experience

youth counselor

american summer camps

1998-1 - 1999-1 · 1 yr 1 mo

executive advisor - business intelligence services

commonwealth bank

2007-1 - 2007-12 · 1 yr

Reporting to the Shared Services CIO, defined an organisation wide business case to develop Business Intelligence assets and processes to improve customer service and company profit. Upon completion this investment ranked as one of three strategic priorities in FY08 for the IT division.

change implementation leader

commonwealth bank

2005-1 - 2006-12 · 2 yrs

Led a program work-stream to implement new credit card systems and processes across the Bank impacting ~ 2,500 employees across three divisions, with associated effects to the customer base. The Program formed one of the top five investment priorities in FY06 for the bank.

department manager

toys r us

1997-1 - 1998-1 · 1 yr 1 mo

promotions analyst

campbell arnott's

2002-1 - 2002-12 · 1 yr

Optimised internal promotional events by analysing competitor promotional activity and adjusting key business drivers through cost-benefit analysis.

partner - customer, digital strategy and experience design

deloitte australia

2017-7 - Present · 9 yrs 3 mos

managing director

project eve

2010-1 - Present · 16 yrs 9 mos

Owner and manager of a start-up business, designed to help make peoples life decisions easier.

principal consultant, strategy and innovation

second road

2008-1 - 2013-1 · 5 yrs 1 mo

* Provide advisory and practitioner services in Strategy Development and Business Planning * Information, Product and Process Design * and Training to blue chip clients in Mining, Infrastructure, Financial Services, and Professional Services industries. Additionally responsible for account management with major clients and for new product and service development.

graduate leadership program

commonwealth bank

2002-1 - 2004-1 · 2 yrs 1 mo

Business Analyst: Analysed international markets for entry options; managed engagement between overseas partners and the domestic business centres Change Analyst: Applied change techniques to implement a sales reporting tool across a sales network of 10,000 employees. Reporting tool continues to be applied today Finance Analyst: Analysed and reported operational performance for the bank’s loan processing centers. Contributed to a cost-benefit analysis evaluating the amalgamation of various processing functions for three of the major Australian banks

consulting director

deloitte australia

2013-7 - 2017-6 · 4 yrs

Working with Executives to imagine a better future and then make it happen. Providing Strategy, Organic Customer Growth, Innovation, Program Implementation, Staff Engagement and Capability Development services.