Robert Eng

Building the first Customer Support Platform for B2B. It includes a ticketing system, modern chat widget, knowledge base, AI support bot, customer portal, custom reporting, 7 categories of integrations, advanced workflows, and so much more.

Started as a software engineer, expanded into owning design and product vision for the direction of the AI platform. Traveled around the country as the technical stakeholder in all sales trips as part of our enterprise sales cycle.

Worked on the New Markets team as a "startup within a startup" exploring where Affinity should expand beyond the VC market. Quick experimentation, building, and feedback cycles to validate (or invalidate) our hypotheses around what a user wants. Owned Data Enrichment which eventually grew into the Data Pipeline team. Built out the pipeline that processed billions of rows of metadata on people and companies from multiple data sources, compiled into the best representation, and distributed… Show more

Restructuring Caltech Undergrad “Donut” site for online student services such as course scheduling, election coordination, housing assignments, and directory assistance to a standardized Python-based Flask.

TA for CS2. Helped students learn programming methods, algorithms, etc. Held an exciting recitation on Kruskal's and Prim's algorithms. Graded sets, gave feedback, held office hours.

TA for CS2. Helped students learn programming methods, algorithms, etc. Held an exciting recitation on Kruskal's and Prim's algorithms. Graded sets, gave feedback, held office hours.

Protected against external cyber-attacks on Caltech’s internal network by developing scripts to detect suspicious login activity. Performed security audits on newly deployed applications and troubleshooted network crashes. Researched the traceability of BitTorrent. Notified users of SSID vulnerabilities.

With the Applied Machine Learning Distributed AI Infra team

Head Director for Caltech's annual major collegiate hackathon Hacktech. Raised sponsorships handled logistics, and designed all branding related materials. Head Director for both Hacktech 2016 and Hacktech 2017.

Built a Doordash API Client to programmatically access the API. The API client is used by Ops and Local teams around the country. Created a new interface and API endpoints for database access via API endpoints. Chosen from among 2500 applicants as one of 57 KPCB Engineering Fellows.

Tested the fairness and performance of different transport layer protocols such as TCP, SpeedyTCP, and Google QUIC under controlled and real world scenarios – varied packet loss %, packet delay, network load, and bandwidth. Investigated packet captures of video streams and RTS games to find optimal settings for Speedy TCP.

Developed an intuitive and interactive Google Maps web interface for deep field galaxy surveys for use by the astronomical community worldwide. With my mentor, authored a research paper describing the conception and development of the project for submission.

Protected against external cyber-attacks on Caltech’s internal network by developing scripts to detect suspicious login activity. Performed security audits on newly deployed applications and troubleshooted network crashes. Researched the traceability of BitTorrent. Notified users of SSID vulnerabilities.