Riya Jindal

Riya Jindal

Customer Success Manager @ Instant

About

I enjoy working with small businesses and creators to help them get the most from their tools. At Instant, I manage a portfolio of 200+ customers implementing and optimizing our AI email marketing platform and identity resolution tool. My path at Instant started in Agency Partnerships, where I built a channel generating roughly 25% of North American sales. I moved to Customer Success for technical depth and direct customer relationships. Now I do both: designing scaled onboarding programs, leading strategic reviews, and maintaining agency partnerships that convert through evidenced success, not just the promise of it. Outside of work, I'm passionate about community, music, and wellness. I served as Chapter Chair for YPO Next Generation NYC, leading 400+ members, and I'm active in the SLT Pilates community. I also DJ with Project 91 and Club Rudy's. Some of my favorite venues to perform at have been the 1 Hotel Rooftop in Brooklyn and Spring Place in Tribeca. I've been lucky to perform at Nebula, Art Space, and various bars across NYC. As an NYU Tisch alum with a background in film and media, I believe great business stems from authentic relationships and creative problem-solving.

Country

United States

City

New York

Industry

Marketing & Advertising

Skill

Customer Support, Operations, Microsoft Excel, Business Intelligence (BI), Customer Retention, Analytics, Software as a Service (SaaS), Mid-Market, Go-to-Market Strategy, Business-to-Business (B2B), Customer Service, Customer Satisfaction, Strategy, Negotiation, Salesforce.com, Business Strategy, Onboarding, Business, Content Marketing, Client Services

Experience

Instant

Customer Success Manager

Instant

LinkedIn
2025-4 - Present · 1 yr 6 mos

New York City Metropolitan Area

- Manage 200+ eComm businesses of all sizes - Awarded with the title "Needle Mover" in 2025

Instant

Agency Partner Manager

Instant

LinkedIn
2024-9 - Present · 2 yrs 1 mo

New York, New York, United States

- 1st Agency Partnerships Manager on the team / 3rd Hire on the US team at Instant - Drove 25% of total US sales within the first 3 months of starting the role - Transitioned to CS because I learned that high-performing partnerships need more than promises—they need proven results that only come from deep product and customer expertise

Nosto

Technology Partnerships Manager

Nosto

LinkedIn
2022-1 - 2024-9 · 2 yrs 9 mos

New York, United States

Nosto is a leading personalization tool for eCommerce businesses. - Initially hired to run agency partnerships, transitioned to the 1st and only Tech Partnerships Manager - Helped formalize tech partner program to support 70+ integration, referral and marketing partners

BRAYA

Project Hire - Partnerships and Production Manager, Experiential

BRAYA

LinkedIn
2021-6 - 2022-1 · 8 mos

New York City Metropolitan Area

BRAYA is a leading experiential marketing agency based in NYC. - Collaborated with Managing Partner and Head of NYC to execute high-profile brand activations and touring events - Owned run-of-show planning, staffing coordination, tour logistics, and fabrication processes across multiple projects - Executed music festival activation for a major alcohol brand and field marketing campaign for an emerging lifestyle brand - Developed comprehensive reporting frameworks for a touring seltzer festival, establishing success metrics for future activations

Hawke Media

Partnerships Manager

Hawke Media

LinkedIn
2020-9 - 2021-6 · 10 mos
Hawke Media

Partnerships Marketing Associate

Hawke Media

LinkedIn
2019-10 - 2021-6 · 1 yr 9 mos

New York, New York

Hawke Media, a dynamic marketing agency, has cultivated strategic alliances with top-tier consultants, agencies, venture capitalists, and technology platform partners who actively promote our services to their clients. As a core member of the Partnerships team, we played a pivotal role in developing and nurturing these relationships to establish third-party sales channels and forge strategic go-to-market alliances. Our efforts successfully drove new client acquisition through partner referrals, solidifying this channel as an invaluable sales and marketing asset for Hawke Media.

New York University

Events and Adminstrative Assistant

New York University

LinkedIn
2017-11 - 2019-5 · 1 yr 7 mos

New York City

My EventMate

Research and Video Production Intern

My EventMate

2017-3 - 2017-4 · 2 mos

Greater New York City Area

Extentia Information Technology

Marketing Executive

Extentia Information Technology

LinkedIn
2014-10 - 2015-3 · 6 mos

Pune Area, India

Interspace Communications

Intern / Client Liaison

Interspace Communications

LinkedIn
2014-6 - 2014-12 · 7 mos

Mumbai Area, India

As a client liaison and event manager for the IMCW Annual Fashion Exhibition, I managed the delivery of the event and promotional collateral by communicating efficiently with the client, vendors, and designers at the company. I also worked with the team to put together pitch decks for event activation strategies for companies like TATA and Samsung.

Education

New York University

New York University

LinkedIn

Cinematography and Film/Video Production

2016 - 2019 · 3 yrs

Notable Coursework: - Music Branding with Marcie Allen (MAC Presents) - Sports Marketing with Stephen Masters (Neilson) - Intermediate Short Form Production with Billy Kent (MTV) - Sight and Sound Documentary with Tom Jennings (PBS - Frontline) - Art of the Interview with Patricia Kaplan (HBO) - Civil Rights Through the Documentary Lens with Aviva Slesin (Academy Award winning documentarian)

Denison University

Denison University

LinkedIn

Economics

2015 - 2016 · 1 yr

Extra Curricular Achievements: - Head of PR Committee for Taste of Culture (a campus effort to celebrate diversity) - Active Member of the Leadership Fellows - President of the Yoga Club at Denison - Active member of the Squash Team Notable Coursework: - Created 3 short films in Elementary Film Production - Wrote a thesis on Audrey Hepburn and her contribution to the film world

Riya Jindal's Contact Information

Email

******@***.com

Phone

(**) *** ****

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