Ritesh Arora

Ritesh is a consulting partner in TCS’s manufacturing practice with a focus on the global Automotive Sector. Ritesh provides senior client management advise on developing executable go-to-market strategies, achieving process excellence and optimizing operational effectiveness & efficiency. Ritesh’s energies are currently focused on building a profitable long term relationship with a key Automotive client of TCS and he currently is leading from front as a consulting partner in driving accretive value to the client and TCS in the areas of Retail Strategy Effectiveness, Optimizing Digital Leverage for new Vehicle Launches, Enhancing Customer Experience through Design of Executable go to Market Strategies for Global Platforms & effective MDM strategies. Ritesh is also an invited speaker at leading seminars related to these areas on behalf TCS.

Ritesh Identified, Led and developed Sales and Marketing Functional blue print for clients to enhance the operational effectiveness and efficiency of manufacturing clients. Led a team of consultants to position TCS services globally with a focus on emerging markets by benchmarking mature market practices.

Ritesh conceived, developed, managed and took to market manufacturing industry solutions to address key client needs. Worked with alliance partners in co-developing solutions and formed new alliances and maintained relationship with Analysts. Focused on key automotive pain areas of Warranty, Retail Strategy and Digital Adoption and presented at leading forums globally on the provocative strategies needed to improve efficiency of existing frameworks. Ritesh was also a key player who helped develop the global automotive consulting team at Infosys.

Ritesh conceptualized & led several projects in the Automotive Retail domain with a focus on improving Customer Satisfaction & Customer Retention, Dealer Relationships and Dealer / Customer analytics. He co-led the strategy development and directed the program that required replacing multiple solutions in the client’s legacy Dealer Management System (DMS) environment at 500+ dealers leading to development of a balanced scorecard for dealer profitability study.

Ritesh worked with dealers in territories for development of their infrastructure, manpower, training & monitoring of dealership performance. He planned & executed promotion campaigns, developed alliances & co-branding for the same.