richard hey
deputy director, university information services
About
Strategically and academically focussed, influential, diplomatic, a persuasive orator, technical, practical, resourceful, calm, reliable, personable, hardworking and honest.
united kingdom
cambridge
research
management, itil, team leadership, it strategy, telecommunications, strategy, project management, teaching, higher education, data analysis, stakeholder management, stakeholder engagement, program management, analysis, project planning
Experience
governing body fellow
wolfson college
faculty support manager
imperial college london
deputy director, university information services
university of cambridge
Richard's key responsibility is to manage UIS's client relationships across the University. He is responsible for defining service levels, and identifying and evaluating IT investment opportunities.
director of ict
the oratory school
Responsible for all strategic and operational elements of telecoms, IS and computer services strategies across the association
physics teacher then head of ict
the oratory school
Taught Physics then responsible for the development and management of a state of the art information technology department within the school and the introduction and teaching of ICT A Level
head of institutional services
university of cambridge
To drive strategy and daily management of the Institutional Services function of University Information Services (UIS) which encompasses both the school/departmental IT, College IT and the building of the pan-Cambridge IT community.
head of user services
university of cambridge
Contributed significantly to developing UIS strategy and supported organisational change as part of the Interim Senior Leadership Team. Coordinated a review of Service Delivery and Operations and led on developing the future strategy for this area. Led a review of Desktop provision and developed the future End User Computing strategy. Passionate about IT Services and strives daily to improve the relevance, efficiency and quality of services and support to the University. Responsible for a team of 60+ covering a diverse range of services.
Education
brunel university london
dyson school of design engineering
management
kingston university
applied physics
richard hey's Contact Information
Phone
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