Rekha Singh

Deputy Manager @ Manipal Hospitals (MHEL)

About

Healthcare IT Professional with over 16+ Years of Strong Experience in RIS, PACS,DICOM, HIS, HL7, VNA, Mirth/Rhapsody Integration, Teleradiology. Having experience in Project Management and Implementation, Technical Support IT Operations, Team Handling, Assets Management, Procurement.

Country

India

City

Bengaluru

Industry

Hospital & Health Care

Skill

IT Service Delivery, IT Operations Management, Brocade Fibre Switches, IT Service Management, Angiography, Enterprise Resource Planning (ERP), Communications Management, Process Improvement Training, European Languages, Package Testing, Digital X-ray, Mobile Health, IT Transformation, Vendor Coordination, Ventricular Assist Devices, Hospital Information Systems, IT Project Implementation, Interaction Management, Healthcare Information Technology (HIT), Customer Satisfaction

Experience

Deputy Manager

Manipal Hospitals (MHEL)

2024-4 - Present · 2 yrs 5 mos

Banglore

Deputy Manager of Information Technology

Manipal Hospital Pvt. Ltd.

2024-4 - Present · 2 yrs 5 mos

PACS & ITSM Leadership: · Spearheading RIS-PACS & Teleradiology implementation across 35 hospitals and 100+ clinics, enabling 200+ radiologists with faster, centralized reporting. · Managing complete RIS-PACS lifecycle: planning, configuration, deployment, post-go-live support. · Ensuring system interoperability between PACS, imaging modalities, EMR, and HIS. · Driving AI-enabled PACS integrations with vendors to improve diagnostic workflows. · Handling 27X7 support team with 12 manpower ITSM Operations: · Managing daily IT operations across 35 hospitals with strict SLA compliance. · Handling and resolving Incidents, Service Requests (SRs), and Change Requests (CRs) in ITSM platforms. · Conducting Root Cause Analysis (RCA) for critical issues, minimizing recurrences of P1 incidents. · Standardizing ITIL best practices for change and incident management. · Training IT teams on ITSM processes and PACS troubleshooting.

Deputy Manager

Manipal Hospitals Radiology Group (MHRG) | Manipal Hospitals, India

2024-4 - 2025-2 · 11 mos

Senior Support Engineer

Eaccess Telemedics Pvt. Ltd.

2022-10 - 2024-4 · 1 yr 7 mos

· Built and tested HL7 interfaces (ADT, ORU, LIS) using Mirth & Rhapsody integration engines. · Integrated HIS/ICCA and Lab/ICCA systems, ensuring real-time patient data flow. · Installed/configured NICU & OT devices (ventilators, anesthesia machines) integrated with ICCA. · Strengthened clinical IT systems through seamless HL7 connectivity.

Senior Support Engineer

Everrtech Software Pvt. Ltd.

2017-3 - 2022-10 · 5 yrs 8 mos

· Conducted PACS/RIS & DICOM device testing (X-ray, Sonography, Angiography). · Supported HL7 integrations and backend DB modifications (SQL, PostgreSQL, MS SQL). · Installed/administered PACS/DICOM servers and Windows Servers (2016/2019). · Coordinated with developers for custom PACS/RIS features. · Successfully tested 7 HL7 interfaces integrated into PACS.

Technical Coordinator

CMC Ltd (TCS)

2013-7 - 2016-3 · 2 yrs 9 mos

· Coordinated ERP rollouts and IT infrastructure maintenance for Parle Products & ONGC. · Led IT support teams ensuring smooth project implementation.