Rehab Harour

Housekeeping supervisor

About

Dear Sir/Madam, I recently graduated with a DEC in Business Administration from Collège La Cité in Ottawa, and I am currently seeking new professional opportunities in the field of management and administration. My education has allowed me to develop strong skills in human resources management, accounting, marketing, and project management, while providing me with a comprehensive and strategic understanding of how organizations function. During my studies, I had the opportunity to complete several internships, which allowed me to apply my theoretical knowledge and gain practical experience in diverse professional environments. These experiences helped me refine my organizational skills, my ability to work effectively in teams, and my problem-solving abilities. I am particularly interested in positions such as Administrative Coordinator, Management Analyst, Project Manager, etc., where I can contribute my attention to detail, adaptability, and constant desire to learn and grow.

Country

City

Canada

Industry

Staffing & Recruiting

Skill

Administrative Management, Client Maintenance, Flexibles, French to English, Tourism, Hotel Management, Service Redesign, Customer Service, Data Administration, Microsoft Products, Manage client expectations, Planning & Scheduling, English to French, Performance Improvement, Organization Skills, Administrative Processes, Creativity Skills, General Administration, Payments, Persuasive Presentations

Experience

Housekeeping supervisor

Hôtel Plaza Châteauneuf

2025 - Present · 1 yr

Supervision quotidienne de l’équipe housekeeping (chambres et espaces communs) Contrôle qualité des chambres selon les standards de l’hôtel Répartition des tâches et gestion du planning selon le taux d’occupation Formation et intégration des nouveaux collaborateurs Suivi des stocks de linge, produits d’accueil et matériel de Nettoyage Coordination avec la réception et la maintenance pour assurer un service client optimal Gestion des imprévus et traitement des demandes urgentes des clients

Receptionist

Ramada Plaza Hotel

2023 - Present · 3 yrs

Accueilli et souhaité la bienvenue à plus de 100 personnes entrant dans l’établissement. Répondu aux demandes du public en fournissant des informations précises. Géré les appels téléphoniques, les transférant aux destinataires appropriés. Escorté les clients jusqu’à leur destination dans les locaux. Géré eﬃcacement le courrier entrant et sortant. Organisé et archivé les documents de manière ordonnée. Géré les réservations et planifié les rendez-vous et réunions. Effectué diverses tâches administratives selon les besoins.