Becky deBorst

Developed testing standards, strategies and test plans for the deployment of Uplight SaaS products, including implementation and client-facing UAT. This also included test strategy documents for 3rd party vendors. Conducted cross-departmental training and mentoring on these processes. Wrote and implemented handoff criteria process to be followed for code delivery from 3rd party to engineering, engineering to implementation and implementation to client. Created a library of baseline SKU test cases for each product’s features and widgets for use in standard implementation projects. Created and generated reports for tracking metrics related to implementation testing and client UAT for upper management and stakeholder use. Supported Uplight’s project teams and utility clients in deploying enterprise customer engagement products to ensure high-quality releases. Established a standard processes for managing client UAT test case execution, feedback and triaging issues between product and engineering teams. Provided leadership and guidance to project teams executing the UAT process. Participated in client calls and sales meetings to explain implementation and UAT processes in detail. Authored implementation and UAT testing standards language for inclusion in Statement of Work (SOW) documents used by sales and legal teams

QA Lead for various projects, including PWA optimization, to enhance the online user experience. Work with third party vendors, which includes offshore members, on various projects such as ShopRunner and PayPal implementation, as well as the original site upgrade project. This involves coordinating builds and testing efforts among teams. Participate in requirements reviews for enhanced and new functionality. Write test plans, as well as write and execute use cases, functional test cases, integration test cases, and regression test suites on multiple browsers and devices including mobile. Work with Smart Bear vendor to identify current regression scripts that are suitable for automation and present them in a usable format. Lead daily defect triage to review defects and identify roadblocks.

Implemented testing strategy for the Ready Refresh Wave 1 project. Trained Business Analysts and Junior QA members on the SDLC and QA process Assisted with creating defect tracking flow. Wrote and executed test cases for Smoke, Regression, Functional, Technical, Integration and End to End testing, which required reviewing user stories and technical specifications with Business Analysts and Developers. Assisted Business Analysts in writing User Acceptance Tests.

Project Lead for Siterra Maintenance Team which includes monthly upgrades as well as bug fixes. Assisted with successful test execution and production implementation of the Siterra Leasing project. This included web based application testing as well as integration testing of stand -alone applications. Create and execute test scripts for front and workflow-UI as well as back-end data validation. IT application administrator for Siterra application. Ran UAT sessions for Siterra Leasing Project. This included working closely with the Business Owners to document issues, enhancements and defects found during these sessions.

Provide day to day planning, guidance and coaching to offshore and onshore QA team. Perform Unit, Ad-hoc, System Integration, Functional and Regression testing of the Worker Portal web based application. Execute SQL queries during testing to validate Test data. Lead Defect Triage with business testers to coordinate the reporting, assigning and retesting of defects found during UAT. Responsible for Requirements Traceability (RTM), project plans and other Matrices. Assisted in the effort of defect backlog clean-up activities and file defects using JIRA. Lead the Stabilization team for multiple go-live releases. Analyze business and functional requirements of the application and created test scenarios and test cases. Work closely with project team members and development team throughout the entire software development life cycle. Mentor co-workers using the proper applications of Manual tests within a structured QA approach.

Testing Coordinator for US release of Nav4 PND (Personal Navigation Device) which included coordinating testing activities for teams in the US, Holland and India. The device was rewritten onto an Andriod platform. Participate in Scrum meetings and Demos Write and execute Functional Acceptance and Regression test cases for US release using specifications that crossed multiple platforms and layers of the application/device. This includes testing the back-end operations of the device as well as the consumer facing GUI. Coordinate Beta testing activities in the US as well as assist the offshore team in India with their Beta testing coordination. Test Personal Navigation Devices live services on TomTom.com to ensure the consumer experience is positive.

Wrote test cases for system rewrite to Guidewire application. Reviewed and analyzed Technical specifications and Functional Documents. Liased with Business owners to review test cases and documents for appropriate test coverage.

Successful Agile QA Lead for R&D marketing team, testing web based Home Insurance Quoting application for Homesite and it's partners for multiple releases. As a member of the Scrum team participated in daily standup meetings, project status meetings, acceptance criteria meeting, user story meetings, as well as retrospective meetings and iteration reviews. Implemented a defect tracking process as well as the use of Quality Center for my scrum team. Collaborated with development, business analysts, stakeholders and management throughout the iteration regarding testing results.

Pioneered the QA process for the DARWIN Phase 2 project. Quality Assurance Lead for web based Blackbaud CRM application, an enterprise fundraising software solution. Created and instituted defect tracking process using SharePoint, including hosting daily defect meetings. Successfully led the iterative data migration effort from The Raiser's Edge system to Blackbaud CRM. This included coordinating the efforts of external vendor developers, in-house developers, business analysts and the current Raiser's Edge users. Responsible for the creation and execution of manual test cases for production defects, vendor software updates and customization requests (application and reports). Test cases were written in Excel using a format that will allow them to be easily imported into Quality Center if the team moves in that direction at a later date. Coordinated User Acceptance Testing.

Quality Assurance Lead for junior test analysts, consultants, business users and offshore personnel. Assisted automation consultants with identifying test cases to be converted from manual to automated using QTP to build a comprehensive regression suite. Coordinated and oversaw both SIT end to end testing and UAT of Trizetto Facets Claims, ITS claims, BCBSRI Web and Channels (CRM) Workflows, as well as exposure to Enrollment and Provider modules Experience testing claims using ICD-9 and ICD -10 codes. Provided testing estimates, execution status, and test metrics to upper management. Attended requirements gathering sessions, requirement reviews and strategic planning meetings for monthly and major releases. Wrote test plans and high level test scenarios which are used by junior test analysts for test case creation. Provided test planning estimates for Project Plan, as well as staff planning. Wrote mid-year and annual reviews for junior team members.