rashed hossain

business exellence banker

About

With ten years of experience in client &, customer services Rashed has a strong background in assisting clients to meet their servicing requirements. Rashed's current role as a Sponsored Passports Officer allows him to specialise in developing strong, unique and managed relationships with high-ranking defence members as well as government officials. Furthermore, Rashed is currently studying part time, and he is halfway through his 2nd year of study at Swinburne University of Technology; completing a degree in Bachelor of Business Management. Rashed is a highly motivated, KPI driven individual who values attention to detail. In his spare time, he enjoy's fishing, boxing, hiking and watching English football.

Country

australia

City

canberra

Industry

banking

Skill

client liaison, kpi implementation, client focus, sales, sales operations, sales process, dispute resolution, team leadership, team building, quality assurance, account reconciliation, time management, conflict prevention, microsoft office, team facilitation, research, social media, project management, analysis

Experience

business exellence banker

westpac group

2017-1 - Present · 9 yrs 9 mos

senior sales consultant

vodafone

2009-5 - 2014-1 · 4 yrs 9 mos

* Sales Assistant Develop, analyse and apply sales and customer care techniques in order to successfully deliver Vodafone business outcomes. This position requires an understand of: * VHA’s legal obligations, including privacy policies, contractual obligations and legal liabilities. * Consumer sales cycles, including the development of sales techniques to assist sales consultants with closing sales during busy sale periods. * Consumer care, including resolving customer issues and complaints. Responsibilities with this position include: * Executing sales processes, including customer application, credit check, account registration and device setup post sales services. * Store operations, including among other things tasks such as financial reconciliation and bookkeeping for my store, receiving and dispatching stock, and stock-taking.

sponsored passports officer

australian department of foreign affairs and trade

2014-4 - 2017-1 · 2 yrs 10 mos

Passport Officer: Processing client applications and assisting with workflow operations to ensure passports are successfully produced within the stipulated APO timeframes. This position requires an understanding of: - Client expectation management (i.e., managing dissatisfied clients and fulfilling their expectations).This includes responding to client enquiries, disputes and complaints as per APO Guidelines - Australia’s passport policies and obligations, including how passports are created and the various requirements/procedures that must be adhered to for an application to be successful. Responsibilities with this position Include: - Passport application interviewing, which involves ensuring perspective client’s passport applications have been successfully completed with the correct supporting documentation. - Attending to the Diplomatic and Officials counter, including assessing and interviewing applications submitted by government officials, including Defence personnel, and ensuring all applications adhere to the APO guidelines.