Jenny Ransom

• Leading the Customer Advocacy Team for the Chief Commercial Officer, designing Global Customer Engagement Strategy across AMS, EMEA and APJ. • Advising on content for C-Level meetings to align with customer objectives and drive field activity post CXO engagement. • Enabling GTM Teams to leverage CCO engagement in account and territory planning.

- Promoted into Senior Enterprise Account Executive - Managing a single 'Marquee' Large Central Government Agency - Coordinating the entire ServiceNow Eco system to champion C Level Engagements and build a Strategic Roadmap for the ServiceNow Platform. -Built customer advocacy; with customer joining on stage at Local Knowledge Events and sharing their experience with ServiceNow - Recognition of 'Public Sector Execution' Award. - Graduated from ServiceNow GET Manager Readiness in Q4 2023.

- Promoted into Enterprise Account Executive within 12 months - Managing a Strategic Portfolio of Large Government Departments - Responsible for New Business Engagements, Upsell and Renewals

- Promoted into Senior Commercial Account Manager role within 12 months - Supporting, managing a large territory of strategic Central Government Agencies - Responsible for driving New Business, Upsell and Renewals - First Commercial Account Executive to land £1M New Logo Commercial Customer. - Highest Attaining CAE in UKI Q1 2021

- Managing a large portfolio of Public Sector customers across Central Government, responsible for Account Management, New Business and Renewals. -Established and nurtured strong relationships with key decision-makers, influencers, and stakeholders within government agencies. Leveraged these relationships to understand customer needs and position ServiceNow solutions effectively. - Effectively communicated the value proposition of ServiceNow's products and services, aligning them with the unique requirements and challenges of the Public Sector. -Managed a robust sales pipeline, accurately forecasting opportunities and tracking progress through the sales cycle. -Collaborated with internal teams, including Specialist Sales, Solution Consultants ,Legal and Deal Desk, to ensure a unified and cohesive approach to customer engagement.

As an Account Executive at Fujitsu, I focused on generating new business for one of our largest Retail Accounts within the UK&I. To achieve this, I demonstrated my ability to articulate a customer’s key business objectives and challenges, whilst differentiating Fujitsu solutions required for supporting these objectives and challenges at C level. Key responsibilities included; account planning, stakeholder engagement, Business Development and the execution of new contracts.

As a Sales Specialist at Apple, I was responsible for presenting and delivering workshops for existing and potential customers. Customer facing role, responsible for positioning and explaining products to clients alongside exceeding quarterly sales targets.

As a Project Analyst within the Travel and Lifestyle Services Team, I was responsible for creating a new training plan that supported in role development for all new hires joining the team. I worked collaboratively to ensure my proposal met the needs and expectations of multiple stakeholders. As a result I have developed a strong attention to detail and a will to succeed. I have experienced first-hand the diverse nature of the international business environment and specifically the importance of customer focus within the Financial Services Sector.

Whilst studying, I also completed a year in Industry at IBM, working within the Business Process Services (BPS) Team, a service line within Global Business Services. Key Responsibilities of this role included: • Demonstrating Accountability for timely and accurate sales forecasts and the provision of accurate sales pipeline information to underpin the business forecasts. • Working with the Sales Professional community leads and other sales focused teams and individuals from within Fujitsu to share knowledge, encourage integration and develop best in class approach to attraction, retention, and development of the sales team • Supporting the Sales Director in defining and driving objectives, deliverables and best practice for the sales team using CRM data and industry best practices. • responsible for planning and facilitating interactive ‘Design Thinking’ workshops across Europe. Additional Responsibilities: • Northumbria University Campus Leader – responsible for promoting IBM’s University schemes to students and managing a Campus Team to drive the best results possible.