Randy Serak

• Managing all aspects of IBM West & Central Region’s Workday practice including managing 4 Delivery Executives, 10 Engagement Managers and 50 Consultants. • Collaborating with 5 Regional Sales Reps to identify new opportunities and develop region specific programs for market penetration. • Partner with Workday AE to rationalize, scope & price implementation services. • Responsible for Bookings, Revenue, Gross Margin & CSAT for West & Central Regions.

• Managing all aspects of IBM West Region's Workday practice including managing 3 Delivery Executives, 7 Engagement Managers and 30 Consultants. • Collaborating with 3 Regional Sales Reps to identify new opportunities and develop region specific programs for market penetration. • Partner with Workday AE to rationalize, scope & price implementation services. • Responsible for Bookings, Revenue, Gross Margin & CSAT in Region.

• Managing all aspects of IBM West & Central Region’s Workday practice including managing 4 Delivery Executives, 10 Engagement Managers and 50 Consultants. • Collaborating with 5 Regional Sales Reps to identify new opportunities and develop region specific programs for market penetration. • Partner with Workday AE to rationalize, scope & price implementation services. • Responsible for Bookings, Revenue, Gross Margin & CSAT in Region.

• Manage four Engagement Managers and oversee the successful delivery of Workday projects. • Co-developed Client Project Notebook that enhances the Workday Implementation Methodology and ensures consistent delivery across all implementations. • Partner with Sales to scope out new prospects, lead rationalization calls, develop SOW’s and provide guidance to client’s on best approach to deploy Workday. • Account Manager for West Coast & Canadian clients post go-live and ensuring repeatable business by developing and cultivating client relationships, leading road-mapping sessions and selling additional services.

• Managed the global deployments of Workday modules for medium enterprise companies: HCM, Payroll, Benefits, Compensation, Performance Management, Succession Planning, Time-Tracking, Absence Management and associated interfaces to other systems. • Client Strategic Advisor - developed short and long term implementation strategies that best aligned with client’s corporate objectives. • Developed all project staffing with 100% on-time and within budget. • Creation and updating of weekly financial forecasts, project plans, issues, risks & action items. • Partnered with Workday on developing implementation methodology for Medium Enterprise clients. • Workday HCM, Engagement Management Certified and Medium Enterprise Deployment & Tools Certified.

•Managed $20M in service and recurring application support/managed services revenues as the manager of a 75-person team of Business Consultants, Programmers, Trainers, Support Consultants and Quality Control Analysts. Developed and implemented new methodologies, process and procedures that supported long and short term goals for the organization. Managed, implemented and administered large scale web-based Talent Management/HR systems comprised of Performance Management, Recruiting, Succession Planning and Development, and Salary and Incentive Planning. Provided strategic consulting to clients on Global Human Resources practices and policies. Generated Statements of Work for clients in conjunction with Sales and Project Managers. Cultivated relationships with key client executives ensuring their continued partnership.

Orchestrated start-up and growth of the company’s consulting division, growing the budding enterprise from 3 to 11 consultants. Headed procedures / process development, supported by clear-cut documentation. Led consolidation of consulting processes from Authoria, AIM, and Hire.com into one well-functioning system. Provided consultant training and mentoring.

Drove company’s transition from Microsoft Access-based software to a fully integrated web-based Incentive Compensation and Salary planning system as product manager for the #1 compensation application on the market. Oversaw Implementation Support team of 3 consultants and 4 developers. Educated developers on the benefits of the software being created as well as the fundamentals of Human Resources and Compensation principles.

Incorporated Compensation Management best practices into systems implementation projects completed for Fortune 1000 clients. Guided developers and business analysts through the project life cycle, additionally aiding in on-site implementations and troubleshooting for client server and online products. Championed company products to potential clients through high-impact demonstrations, tradeshow participation.

Executed various Human Resources Technology projects, including the administration of multiple employee compensation systems. Identified requirements to develop or upgrade new and existing compensation programs in collaboration with various internal business units. Documented requisite specifications and partnered with the applicable developer to engineer the technological solution. Directed RFP process. Achieved Certified Compensation Practitioner designation.