randy talbot

Answered inbound calls and assisted customers with Internet class Team player committed to working in a team environment

* On-air voice talent for various radio stations in Sonoma County * Assisted in programming, live remotes, phones, and computer troubleshooting * Voice work for Marine World, Windsor Water Works, National School Bus Safety Council, and various voice mail systems

* Dispatch manager for technicians who install, service and upgrade DirecTV * Manager for call center with 50 CSR’s * Showed the Ability to think creatively and from a service perspective to satisfy customer needs * SBCA certified & “train the trainer” * High knowledge of DirecTV policy and procedures * Manage, direct and control all activities related to resources such as headcount, management information systems and training and development for the Call Center. * Specialties: advertising, art, call center, coaching, communication skills, computer skills, computer troubleshooting, copy writing, council, customer relations, customer service, data entry, driving, help desk support, leadership Microsoft office, Microsoft windows xp, Microsoft works, mis, organizational skills, persuasion, pricing, problem solving, programming, radio, safety, scheduling, sound, speech writing, teamwork, telephone skills, training, troubleshooting, voice mail

* for technicians who install DirecTV * Manager for call center with 24 CSR, 25 technicians, and office staff * Experienced in creating, manipulating and reviewing reports on a daily basis * Proficiently manage and create a team environment * Customer contact resolving issues * Design and implement process improvements in partnership with related departments to maximize resources, improve operational efficiencies, and ensure the best experience for our customers.

Drive residents around to meetings, appointments, and store runs Maintenance of driving records, fuel records, and maintenance records

* Dispatch manager for technicians who install, service and upgrade DirecTV * Manager for call center with 50 CSR’s * Showed the Ability to think creatively and from a service perspective to satisfy customer needs * SBCA certified & “train the trainer” * High knowledge of DirecTV policy and procedures * Manage, direct and control all activities related to resources such as headcount, management information systems and training and development for the Call Center. * Specialties: advertising, art, call center, coaching, communication skills, computer skills, computer troubleshooting, copy writing, council, customer relations, customer service, data entry, driving, help desk support, leadership Microsoft office, Microsoft windows xp, Microsoft works, mis, organizational skills, persuasion, pricing, problem solving, programming, radio, safety, scheduling, sound, speech writing, teamwork, telephone skills, training, troubleshooting, voice mail

* Answered inbound calls for orders and input in computer * Worked independently with extreme accuracy, exercising sound judgment and tact * Excellent data entry, verbal and written communication skills

* Enjoyed dealing effectively with very difficult and emotional people and issues * Identified root causes of problems rather than simply addressing symptoms * Examined a range of options before deciding on a course of action * Input service request in computer * Coach for newer representatives * Worked help desk answering questions from other representatives on live calls

* Assisted customers with product, pricing, delivery, and troubleshooting * Demonstrated solid organization, communication, and troubleshooting skills * Built and maintained effective client relationships by responding to every customer * Rookie" of the year in first year

* Dispatch manager for technicians who install, service and upgrade DirecTV * Manager for call center with 50 CSR’s * Showed the Ability to think creatively and from a service perspective to satisfy customer needs * SBCA certified & “train the trainer” * High knowledge of DirecTV policy and procedures * Manage, direct and control all activities related to resources such as headcount, management information systems and training and development for the Call Center. * Specialties: advertising, art, call center, coaching, communication skills, computer skills, computer troubleshooting, copy writing, council, customer relations, customer service, data entry, driving, help desk support, leadership Microsoft office, Microsoft windows xp, Microsoft works, mis, organizational skills, persuasion, pricing, problem solving, programming, radio, safety, scheduling, sound, speech writing, teamwork, telephone skills, training, troubleshooting, voice mail

Basic Microsoft Office including Word, Excel, Outlook, Powerpoint."]

Advertising, Copy writing, Persuasion, Speech and communication skills Activities and Societies: local radio stations