ramprasad ramasamy
program manager
About
A result –oriented professional having rich experience in ITSM Transition Management, Service Delivery Management, and Process Consulting.Recognized skills in defining logic and parameters for performance related metrics for ITSM process & analyzing data for improvements in processes. Proven success in IT Services Transition from onshore to offshore.A skilled communicator with honed leadership, relationship management and logical skills. Specialties: ITSM Transition & Service Delivery Management
india
chennai
information technology and services
services, program manager
Experience
senior project manager
hcl technologies (infrastructure services division)
project manager
hcl technologies (infrastructure services division)
Planning, tracking & reviewing transitions/migration projects of IT services -- Migration/Transition team building -- Risk assessment & Test Scripts to ensure seamless service transition/migration -- Base lining of SLA’s vis-à-vis staffing requirement -- Building metrics, process definition and standardisation of reporting and tracking mechanism
program manager
hcl technologies
assitant manager - service delivery
hcl technologies (infrastructure services division)
* Defining logic of calculating the SLA parameters for performance related metrics, analyzing data for improvements in processes. * Skilled in formulating service improvement strategies to stabilize the services. * Designing of reports and analysis framework. * Devising value addition analysis model framework in existing operations * Age distribution of resources * Performance Management – resources
management trainee - projects
hcl technologies (infrastructure services division)
* SLA Performance-Analysis & Reporting * Initiate and support the implementation of process improvements * Tracking and documenting critical events/outages and coordinating corrective action wherever required * Conducting Process Training for new joinees * SPOC – Cross fertilization of Best practices across Offshore Management Centers * Automation of reports
Education
malco vidyalaya hr sec school
annamalai university, annamalainagar
marketing
ramprasad ramasamy's Contact Information
Phone
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