Ramiro C.

Lead and mentor a team of Level 1 and 2 technicians while handling all escalated IT support issues across the organization. Spearheaded the deployment of Microsoft Intune to standardize endpoint management and enhance device security organization-wide. Implemented Kaseya solutions, including Datto RMM, EDR, and backup systems for both VMware and Azure environments, strengthening disaster recovery capabilities. Migrated legacy on-premises file systems to Azure File Share services to improve file accessibility, reliability, and collaboration across offices. Successfully transitioned 200+ clinical staff from cPanel to Office 365, modernizing email communications and aligning with cloud-first best practices. Orchestrated the implementation of Autotask and integrated it with Datto RMM to streamline support workflows and automate ticket creation. Drive strategic cloud transformation initiatives that align technology with business objectives, ensuring secure and scalable IT operations.

Versatile professional skilled in managing high-volume mail operations and ensuring precise distribution across client locations. A detail-oriented expert in reprographics, I execute requests with meticulous attention, following job order form instructions, including binding, cutting, and assembling reprographic jobs as required. Diligent in maintaining copiers to ensure seamless operations, I also excel in orchestrating the setup of conference rooms. From furniture configuration to arranging food and beverages, I handle every detail for successful meetings. With a focus on efficiency, I provide support for reception coverage, managing phone lines and overseeing visitor check-ins. My commitment to clear communication extends to facilitating discussions with managers and clients regarding job specifics or deadline-related issues.