Rama Al Sharif , SHRM-CP, TOT

- Talent Acquisition: Facilitate hiring managers in sourcing and phone screening to align talent with departmental visions and goals across Jordan and KSA, covering operational and technical roles. Manage all stages of hiring using applicant tracking systems. Generate reports via ZenHR for time to fill, time to hire, and quarterly workforce planning. Produce turnover ratio reports for each department. Offer recruitment consultancy services to ZenHR clients, delivering tailored talent solutions. - Workplace Culture Enhancement: Drive culture improvement by collecting feedback through employee engagement, culture committee, and onboarding surveys. Craft plans and actions based on feedback received. - Onboarding: Lead onboarding processes for new hires, monitoring their productivity during probation periods. Responsible for feedback collection and End-of-Probation meetings, ensuring follow-up. - Training & Development: Develop comprehensive training and coaching programs for employees at all levels, employing diverse methods to enhance learning journeys and experiences.

Design, develop, and update training programs that cover a wide range of HR topics. Conduct engaging and interactive training sessions HR related. Utilize various instructional techniques, such as presentations, role-plays, case studies, group discussions, and simulations, to deliver effective training. Conduct evaluations and assessments to measure the effectiveness of training programs. Gather feedback from participants and make necessary adjustments to improve the quality of future training sessions.

Develop and implement comprehensive onboarding and orientation plans for new hires. -Ensure a smooth transition for new employees, introducing them to our company culture and values. -Attract and recruit top talent. -Develop and maintain a pipeline of qualified candidates for various roles. -Identify training needs across the organization and design relevant programs. -Facilitate employee development initiatives, both soft and technical skills. -Create and analyze TROI reports to measure the effectiveness of talent management strategies. -Utilize the Oracle Human Capital Management (HCM) system to streamline HR processes and enhance talent management capabilities. -Develop and manage rewards and recognition programs to motivate and retain top talent.

-Established the HR department from police’s , procedures job description,using the system hiring process and admin work ad well -Doing Recruitment and onboarding processes, including posting job openings, screening resumes, conducting interviews, and coordinating new hire orientation -Administer employee benefits programs, including health insurance and social security. -Maintain accurate employee records, including personnel files and HRIS data - Assist with performance management processes, including goal setting, performance evaluations, and disciplinary actions - Maintain employee relations issues, including conflict resolution.

- Source candidates through a variety of channels, including job boards, social media, and professional networks -Screen resumes and applications to identify qualified candidates -Conduct interviews and evaluate candidate qualifications -Coordinate reference checks - Identify areas for improvement and strengths among all employees and conduct monthly coaching sessions to review feedback, discuss methodologies and resources, and outline improvement plans. Conduct monthly evaluations for employees based on role-specific competencies, gather data for performance reviews, and develop coaching plans accordingly.

-Assist customers with inquiries, complaints, and requests via phone, email, and chat -Provide accurate information regarding products, services, and policies Process orders, returns, and exchanges. -Collaborate with other departments to resolve complex issues -Continuously develop knowledge of products and services to better assist customers