raluca vosloban

* Work closely with the sales force and business units across regions in order to define products and special pricing strategies * Monitor the product life cycle & make appropriate financial analysis * Train through various online and offline channels the clients and partners * Establish a good working relation with global/local account team * Supervise tasks delegated to back office team * Ensure customer satisfaction levels in relation to the services provided on the owned portfolio of accounts throughout the year * Provide a whole range of support for all customer requests (internal and external) * Manage two important projects – Employee Engagement (propose and implement the necessary actions in order to increase the level of employee engagement) and Internal Newsletter (write articles and create the layout both for the online and printed publication)

* Create the advertising design for various products (flyers, emailing campaigns, brochures, posters, etc.) and services provided to the customers * Manage the company rebranding project (logo, layouts, slogan, descriptions, templates for documents, etc.) * Update / upload information on the company's website * Draft the company's services & products offer * Purchase various goods and services and directly negotiate with suppliers * Manage the relation with the customers and coordinate the printing / personalization / handmade objects orders * Act as the Communication Expert type C for the European Project ''Closer to people, through forms of social economy'' (organize the press conference, design the project logo, design the banners, flyers, promotional objects personalization, project's presentation, suppliers contact, etc.)

Carrying out telephone interviews, following the given guidelines, on different types of products or services consumed