rakesh sharma

self employed

About

CAREER SUMMARY An IT and network installation and maintenance specialist with 16 years experience of network configuration and integration; operating systems, hardware, server, software integration/installation, workstations, LAN and WAN, Experience troubleshooting, installing systems and components, restoring services and refining technical expertise. System Installation /Configuration Effective Verbal/ Written Communications Staff/End User Technical Training Problem Identification / Resolution Staff Supervision Project Management Process / Procedure Improvement Specialties: central government practice, customer relations, customer support, engineering, english, hindi, languages, linux, microsoft certified professional, microsoft mail, microsoft office, microsoft windows, microsoft works, needs analysis, novell, sales, sales support, systems analysis, upgrades, windows 2000 professional, windows 2000 server,

Country

india

City

varanasi

Industry

computer hardware

Skill

vendor management, networking, project management, operating systems, servers, integration, windows server, service delivery, team management, troubleshooting, hardware, management, it service management, pre sales, windows, linux

Experience

self employed

area manager

pcs technology ltd.

2002-8 - 2011-7 · 9 yrs

customer support engineer

m/s capital equipments

1996-1 - 2000-1 · 4 yrs 1 mo

customer support engineer

m/s micro works engineers

1992-1 - 1996-1 · 4 yrs 1 mo

branch manager - services

pcs technology ltd.

2008-9 - 2011-7 · 2 yrs 11 mos

* Notable Distinctions; * Handling FMS/AMC customers across Bihar & Jharkhand region supported by a team of 70 + technical & non technical staffs including 4 Managers. * Responsible for revenue generation for the branch. * Responsible for entire branch operations, HR, Administration etc. * Customer interaction to provide solution and optimum customer satisfaction. * Responsible for Profit/Loss for respective projects. * Responsible for audit/review in respective departments. * Pivotal in collecting 100% revenue. * Expertise in Tendering Process , DGS&D & Rate Contract Order * Key Clients Handled are

customer support engineer

m/s zenith computers

2000-8 - 2002-7 · 2 yrs

* at Kanpur. * Joined and worked, M/S Zenith as a Customer Support Engineer. * Installed and maintain several branches of State Bank Of India on Novell 4.2 Platform. * Responsible for Revenue Generation and Customer Support.

customer support engineer

csa - computer systems australia

2000-8 - 2002-7 · 2 yrs

* Kanpur * Products Handle: Branded Pc's, Printers, Networking Products and all associated peripherals. * Notable Distinctions; * Installed and maintain several branches of State Bank Of India on Novell 4.2 Platform. * Responsible for Revenue Generation and Customer Support. * Key Clients Handled & explored is State & Central Govt Dept, BSNL, Govt Libraries, Postal Dept, and * Lots of University and Colleges, NTPC & IOCL

project manager

accura infotech pvt ltd

2011-7 - 2012-7 · 1 yr 1 mo

* Worked as Project Manager – Project UP 6099 at Varanasi. * Responsible for deployment of ATMs of all PSUs * Responsible for all the communication in the area with all the respected Banks. Expected to achieve customer delight on our services to achieving our target to deployment of ATM. * ATM site survey and all the communication in the field level to reach customer timely. * Customer interaction as per location and as per schedule. * ATM Site Implementation – from site selection till handover to CRA.