Rajesh C.

Responsibilities: • Coordinate off-load management and strategic shipment moves, RFS trucking bookings. • Provide operational feedback to CRM Planning group so adjustments can be made to revenue management system to improve forecasting performance. • Deliver timely and accurate response to network capacity requests. • Control daily flight capacity and overbooking profile on beyond AUH flight legs to ensure maximum allocation and utilization of cargo capacity. • Provide effective evaluation and approval of capacity requests. • Ensure release of the flight booking list to operations within agreed deadlines. • Flight level capacity optimization in response to schedule changes and flight cancellations requiring shipment rebooking. • Day of departure management of network flight capacity to maintain network productivity and service quality. • Ensure delivery of key customer capacity commitments. • Maintain high level of relationship and co-ordination with worldwide GSA's. • Effectively plan and priorities shipments considering nature of goods, higher yields, global key accounts. • Manage Capacity forecast on the inbound and outbound flights along with overbooking levels.

EK SkyCargo - Revenue Optimisation Department Responsibilities: •Accurate preparation of various reports required for Business unit for internal analysis and distribution to Senior Management on agreed time on daily/weekly basis. •Analyse requests from stations and Interline Partners for ADHOC rates and decide on the rate to be quoted factoring in the Cost and minimum requirements. •Timely and effective response to each query from Internal and External Customers that is received In generic mailbox. •Manage Capacity of the assigned flights and release FRNs to concerned Route Planners on time. •Regularly monitor Booking Queues in system and update onward bookings as per request from Stations. •Retrieve system wide Cargo Performance figures from C-view. Prepare and analyse different reports like the Cargo Performance system wide, year to date system wide, Hard freight variance analysis, Interline/Road Feeder Service Reports etc. and forward to Senior Management to compare the performance versus targets and take appropriate action where required •Monitor the ADHOC transfers to and from other Airlines in close co-ordination with Control Centre and Stations. File the agreed rates with Revenue Accounts and in the accounting system for proper billing & settlement. •Check system to ensure that the flight revenues are accurately computed and where errors are observed; liaise with the appropriate teams and Stations to rectify the error. •Ensure the SPAs and the Trucking Agreements are filed, update the Revenue Accounting system and verify the accuracy of data for proper billing and settlement. •Support/guide the Stations and their Senior Cargo Pricing Assistants in the implementation of new and existing system enhancements related to the pricing modules in system. •Identify errors, and liaise with the system Support team to ensure stations do not face any obstacles for daily system usage.

EK SkyCargo - Revenue Optimisation Department Responsibilities: •Analyse cargo bookings of each flight/sector to identify any anomalies in booking information or non-conformance to agreed procedures and policies. Perennial problem areas identified are to be escalated to Cargo Revenue Optimisation Manager for addressing with station concerned. •Support Outstations in resolving and clarifying any systems or operational related queries by providing feedback on processes and procedures that need to be implemented. •Action Queue functions in System within the given parameters and guidelines to ensure no disruptions in planned bookings and traffic loads. •Support Cargo Control Officers in re-shuffling bookings due to disruptions or deviations in freighters or passenger schedules keeping in mind the yield management techniques that need to be implemented. •Update outstations of the changes in booked loads and delivery schedules. •Generate on a daily basis the cargo load summary analysis reports and ensure the data provided by outstations are accurate and all anomalies are resolved prior to submitting to Senior management. •Co-ordinate with our service providers in organising Road Feeder Services within the GGC area as and when requested by outstations or customers. •Co-ordinate with Hub Operations and Ground Handling Agents to ensure transshipment freight through DXB are transferred within the minimum agreed times by providing relevant information required to execute the physical transfer. •Update and maintain various manuals and files such as Cargo and Mail Manual, cargo tariffs, special prorate agreements, circulars etc. which are required by the entire Control Centre team for quick reference in their day to-day job functioning. •Support Cargo Control Duty Manager on special projects, look into intra department processes improvement.

Joined as Permanent Staff in EK Based at Emirates SkyCargo - ZJF (JAFZA) Responsibilities: Communicate with Shippers & Cargo Agents to confirm the delivery of the shipments to our facility within the provided cut-off time. Disseminate various useful information to the Customers as per the direction from the Senior Management. •Process Cash payment and transactions for Cash Customers (Walk-In-Customers) and prepare Individual Sales Report and Finalize Bank Notes pouch to be handed over to Security Cash In-Transit Team. • Accept Shipments (Both GCR and DG Shipments) and cross-check the weight, dimensions, packaging and its required criteria for safe Air Transports for RFC Shipments. • Execute Airway bill in Cargo System and capture all the required information of the shipments like no of pcs, correct weight, volume, Shippers Details, Consignee Details, Handling & Rating and charges to be collected as per the required documentation requirements provided in the Station Information in the System. • Ensure that all shipments of restricted articles are properly handled and processed in full compliance with the current edition of the IATA DGR and are loaded accordingly. • Prepare all export documents via Dubai Trade Website e.g. DP World Gate Passes, Pass ‘Bill of Entries” for export shipments. • Inspect DG shipment prior acceptance and prepare DG Checklist for the same. • Perform build-up and breakdown of Cargo/courier/mail and ensure swift and safe movement of cargo, courier and mail loads. • Visualize the flights prior to Build-Up so as to enable a successful Build-Up to avert any discrepancies and left-behind cases especially for priority cargo, Perishables, and Vulnerable Shipments.

Based in Cargo Mega Terminal (CMT SkyCargo-Hub) and Emirates SkyCargo - ZJF (JAFZA) As Contracted Staff in Emirates SkyCargo from DULSCO LLC Responsibilities: •Ensure Shipment bookings and movements are made in system with complete inputs and shipments flown as booked/planned. •Perform the build-up and breakdown of Cargo/courier/mail and ensure swift and safe movement of cargo, courier and mail loads. •Inspect, count and validate the goods/parcels at every point of breakdown / build-up, ensuring the goods are correctly received or dispatched in accordance within established service standards. •Inspect, count and validate the goods/parcels at every point of delivery and acceptance. •Process all associated documentation (manually/through automated systems) relating to the shipments of courier/mail. •Ensure that all shipments of restricted articles are properly handled and processed in full compliance with the current edition of the IATA DGR and are loaded accordingly. •Accept and deliver cargo, courier and mail from / to the customers, which requires a high degree of attentiveness, speed and with a very high degree of accuracy. •Monitor and ensure joining loads and arriving loads of cargo, courier and mail are properly handled by the GHAs at various processing stages at the Ramp through co-ordination. •Establish and maintain cordial professional relationships with internal and external customers and contribute to the attainment of customer service, product quality excellence, corporate growth, safety and profitability objectives •Visualize the flights prior to build-up so as to enable a successful build-up to avert any discrepancies and left-behind cases especially for priority cargo, Perishables, Vulnerable Shipments etc. •Build-Up Cargo in the pallets as per the allocations provided in the Emirates Load Plan.