Raghav K.

• Steer digital transformation across APAC clientele providing seamless customer experience, leading regional teams of >100 • Oversee strategic leadership and technical direction across 5 domains comprising application development, data, IT security, operations, and infrastructure, driving cost-effective solution implementations in alignment to business goals with full P&L oversight • Own technology strategy roadmaps, defining success criteria and operational metrics across business process lifecycles in alignment with business standards, augmenting scalability, reliability, and performance • Orchestrate digital cloud enablement by serving as change leader to drive tangible ROI for deployment and maintenance of software services, serving as conduit partnering with regional and geo business stakeholders Core Responsibilities - • Strategic Leadership and Technical Direction • Large-Scale Cloud and Business Transformation • Customer Experience Strategy • Application Delivery, Operations, Infrastructure, and Information Security Management • Budget and Resource Management • Talent Acquisition and Retention • Leadership Coaching and Mentoring Significant Achievements o Directed multi-million dollar Cloud Transformation program, successfully migrating legacy platforms through cloud technology adoptions and off-shore models, leading to significant labour and annual operating cost savings through data-centre transformations o Accelerated YoY customer growth , launching Asurion products across 19 business partners in APAC and expanding business solution upgrades to centralise data, supply chain, and call centre operations o Attained multiple enterprise-level awards such as “Technology BOLD Award”, “Excellence in Project Execution”, and “Customer Delight”, globally recognised for demonstrating technological leadership

• Directed digital transformation projects, championing best-in-class customer experience for Asurion partners across APAC, overseeing team of >200 through back-end and front-end platform development operations supporting 3 data centres, 6 call-centres, and 6 logistics centres across 11 countries in APAC Core Responsibilities - • Large-Scale Cloud and Digital Transformation • Customer Experience Strategy • Application Delivery and Technology Operations Management • Budget and Resource Management • Cross-Functional Team Leadership Significant Achievements o Helmed large-scale Cloud Migration initiatives from legacy platforms across existing businesses, rationalising cost across development, infrastructure, and data centre upgrades in APAC and Greater China

• Managed delivery of core device protection products across APAC customer base, leading cross-functional teams of >175 and defining business and operational objectives aligned with industry standards Core Responsibilities - • Digital Transformation • B2B Service Delivery • Customer Experience Strategy • Technology Operations Management • Stakeholder Management • Budget and Resource Management • Cross-Functional Team Management Significant Achievements o Steered digital transformation programs, championing best-in-class customer experience through digital touchpoints and process streamlining to achieve scalability and performance

• Responsible for end-to-end delivery, ownership, and management of full spectrum of IT applications constituting to core Claim and Supply Chain processing systems in Asurion across Japan and APAC countries, leading cross-functional teams of ~120 Core Responsibilities • IT Application Design and Delivery • Technical Project Management • Cross-Functional Team Management

• Spearheaded cross-functional teams of >100 in end-to-end strategic program and project implementations, overseeing project scoping, product design, testing, business impact assessment, to change management requests, ensuring project governance and health across banking services portfolio in APAC • Oversaw solution architecture and delivery of House Clearing Automation, Client Clearing Program, and strategic payment gateway system projects for key Financial Markets across SGX, LCH, HKEX, and CCIL exchanges Core Responsibilities - • Enterprise Technology Program and Project Strategy • B2B Service Delivery • Service-Oriented Architecture (SOA) Solution Implementations • Offshore Operating Model and Business Model Delivery • Risk Management • Change Management • Budget and Resource Management Significant Achievements o Pioneered offshore operating model to implement BPMS (WebMethods) projects for key Financial Markets aligned with strategic organisational technology program objectives, amplifying process agility o Revamped Wholesale Banking Business Credit Application Process system for 46 countries, implemented large-scale transformation to replace legacy SWIFT Payment Settlement system with WebMethods BPMS system migration, and introduced robust document management FX Communications system

• Directed delivery of full spectrum of BPMS (WebMethods) Projects for key Financial Markets, designing offshore operating model aligned with strategic technology program objectives, leading team of ~40 Core Responsibilities - • Enterprise Technology Program and Project Strategy • Offshore Operating Model and Business Model Delivery • Risk Management • Change Management • Budget and Resource Management Significant Achievements o Consistently attained top KPI performance rating, being promoted thrice as a result and transferred from SCB India to SCB Singapore based on merit to lead Client Clearing programs o Led end-to-end delivery of SHAPE program, redefining back-end processes of FMO e-portal to encrypt SWIFT FX communications, leading to reliable cross-border transactions

• Helmed business case and workflow implementation roadmaps, optimising production deployments and streamlining processes by leveraging service-oriented architecture (SOA) platforms and application tools such as WebMethods, Java, and Oracle to automate core banking and payment transactions Core Responsibilities - • Enterprise Technology Program and Project Implementation • Project Scoping • Process Engineering • Risk Management • Change Management • Budget and Resource Management Significant Achievements o Successfully delivered strategic payment gateway system (FMSRE) project, enabling secured transmission of e-payment messages in real-time through added validation and control layers

• Developed project plan and workflow tasks (functional and technical) leading team of >8, coordinating with stakeholders, tracking project progress, managing project budget, and ensuring timely and on-budget project delivery Core Responsibilities - • Project Planning and Scoping • Process Engineering • Stakeholder Management • Change Management • Data Analysis and Reporting • Budget and Resource Management • Team Communications Management Significant Achievements • Served as Project Lead for CMS project to implement Document Check Listing and Management System, processing master data from external System Single Customer Identifier (SCI); automated report generation for data analysis purposes as a result of centralised datasets, streamlining workflow to reduce time taken for document preparation and review

• Served as Lead Developer and Project Quality Lead for North American Dealer Portal (NADP) project, integrating legacy applications onto centralised online portal platform to support vehicle dealership and sales transactions for renowned American multinational automotive manufacturing company Core Responsibilities • Product Quality Planning • Product Quality Reviews and Performance • Business Requirements Analysis • Technical Risk Management • Incident Management • Data Configuration Management

• Served as Lead Designer / Developer for Intranet Application project for renowned global logistics MNC, envisaging technology and application roadmap to drive implementation of shipment collections, counter performance, customer service, and courier performance, enabling timely collection and reconciliation through daily shipment reports Core Responsibilities • Technical Requirements Analysis • System and Workflow Design • Application Configuration and Testing • Technical Risk Management • Stakeholder Management • Technical Specifications and Code Reviews

• Analysed and modified existing software as well as designing, building, and testing end-user applications that meet user needs, executing full lifecycle software development and developing technical flowcharts, layouts, and documentation to identify requirements and solutions Core Responsibilities • SDLC • System and Workflow Design • Application Configuration and Testing • Technical Specifications and Code Reviews

Equipped with strong foundation in design, development and analysis of software and hardware, blending theory and practice to solve real-world problems in a variety of business, scientific and engineering contexts. Key modules include Engineering Mathematics, Programming for Problem-Solving, Data Structures, Electrical Engineering and Electronic Devices, and Software Engineering and Applications.