Rabiah ALSHAMMARI

Experienced Boutique Manager in the luxury beauty industry, leading high-performing teams and delivering elevated client experiences aligned with premium brand standards - Lead daily boutique operations while ensuring exceptional client experience aligned with luxury brand standards - Drive sales performance by optimizing KPIs such as AVB, UPT, and conversion rates - Build and maintain strong relationships with VIP clients, enhancing loyalty and repeat business - Coach and develop team members to deliver high-end, personalized service - Monitor sales performance and implement strategic actions to achieve targets - Ensure visual merchandising and boutique presentation reflect brand excellence - Manage stock levels, product availability, and inventory accuracy - Oversee cash handling, reporting, and compliance with financial procedures - Collaborate with management to execute brand initiatives and in-store activations

The Customer Experience Manager is responsible for overseeing and enhancing the overall experience of customers across all touchpoints. This role ensures the delivery of a seamless, consistent, and positive customer journey that fosters loyalty, satisfaction, and long-term engagement with the brand. Key Responsibilities: •Develop and implement the overall customer experience strategy aligned with the company’s vision and goals. •Map and analyze the customer journey to identify pain points and opportunities for enhancement. •Monitor customer satisfaction metrics (e.g., NPS, CSAT, CES) and use insights to drive improvements. •Lead and mentor the customer experience team to ensure high performance and alignment with best practices. •Collect, analyze, and interpret customer feedback from various channels (e.g., contact centers, social media, surveys). •Collaborate with marketing, product, and IT teams to enhance customer touchpoints and digital experiences. •Resolve escalated customer complaints efficiently and professionally. •Regularly report on customer experience performance and recommend strategic improvements to senior management. •Stay updated with industry trends and innovations in customer experience and service design. •Foster a customer-centric culture across all departments of the organization

•Develuping the professional level of team productivity. • Achieving KPI. • Motivate the team. • focusing on auditing. • Reducing loss on store. • Achieve results MTD&YTD. • Monitor the team's strengths and weaknesses. • Dealing with subordinates. • problems solving and decisions making. • Dealing with government agencies And success partners. • Follow up with the training team and develop the team on an ongoing basis.

• Dealing with financial transactions. • Saving other expenses. • Team development and follow-up. • Solve customer problems. • Dealing with government agencies. • communication with brand departments.