Qingyi Zhan

•Managed daily operations of the logistics center, including receiving, stocking, returns, and shipment coordination. •Analyzed inventory and cycle count data, tracked variances, and prepared weekly reports to support business decisions. •Provided customer service by handling inquiries, resolving issues, and ensuring effective communication across departments. •Promoted safe work practices and supported continuous improvement in operational efficiency.

• Oversaw daily office operations including attendance tracking, inventory management, procurement, and document handling. • Trained new hires on product knowledge and consultative sales technique. • Provided sales team with timely product updates and custom quotes. • Resolved customer complaints and issues, maintaining a satisfaction rate of over 95%

• Built strong customer relationships by offering guidance and personalized support. • Created and managed shift schedules for team members, ensuring optimal coverage. • Resolved post-sale issues, leading to improved customer satisfaction

• Successfully rent out over 110 apartment rooms in NY and NJ to international students. Earned 300k broker fees for my broker team. • Posted regularly about the pros and cons of different apartments on social media to attract target and potential customers. Gained over thousands of followers. • Maintained the relationship with different leasing office for renting availability.

• Self-taught press release drafting within 2 weeks; Wrote 2 press releases about the launch of the new app ‘Reauty’ and our campaign ‘Live True Be(e) You’. Communicated with media and magazines to enlarge the popularity. • Designed the pitch templates and reached out to bloggers and influencers for app testing reviews and further Reauty Community activities; successfully brought in 3 blog reviews with over 10k views.

• Participated in video creation and Tik-Tok influencer promotion to launch in-video advertisements; helped to connect and establish a long-term partnership with influencers. Cooperated with large companies such as Toyota and KFC. • Designed the script and lines, and helped with video shooting; completed and published more than 120 videos, with over 90 million views and over 20 million likes; increased 2%~5% sales volume. • Independently planned and led live streaming for former Mayor of Nanchang City to help local small businesses; and influencers Brothers Huanong with 100k views and $50 profit.

• Participated in video creation and Tik-Tok influencer promotion to launch in-video advertisements; helped to connect and establish a long-term partnership with influencers. Cooperated with large companies such as Toyota and KFC. • Designed the script and lines, and helped with video shooting; completed and published more than 120 videos, with over 90 million views and over 20 million likes; increased 2%~5% sales volume. • Independently planned and led live streaming for former Mayor of Nanchang City to help local small businesses; and influencers Brothers Huanong with 100k views and $50 profit.

• Maintain the daily operation of the Jiangxi Politics and Law website, releasing an average of 8 pieces of relevant news daily; participate in the management of the "Jiangxi" section of the Xinhua News Agency app. • Participated in and reported on Ecological and Environmental Protection Conference in Jiangxi Province; Participated in the interview of The Third Session of the 13th National People's Congress. • Assisted in completing the introduction of the members of the News Information Center and produced a video "We" based on the script, which was posted on the Xinhua News Agency app.