qasim ali

officer, passenger information digital

About

A highly motivated and dynamic onsite Analyst with a track record of accomplishment, with the ability to utilise my skills and proficiencies in a progressive organisation that offers professional growth and career advancement. Graduated Master of Information Technology, specialising in Network Computing with an intermediary understanding of programming and web development. Proficient in MS office suite, active directory and automation tools, troubleshooting desktop and laptop configuration and installing various operating systems including substantial contributions to group projects during my academic career.

Country

australia

City

melbourne

Industry

computer networking

Skill

active directory, system center configuration manager, distribution lists, security groups, remote access, microsoft exchange administrative center, remote desktop protocol, customer support, lync, access control, network design, numara track it, microsoft office, leadership, printing solutions, ccna, subnetting, management, microsoft word, customer service, microsoft excel, powerpoint, research, project management, sql, teamwork, sales, training, windows, java, networking, process improvement, sla

Experience

ict support analyst

yarra trams

2016-12 - 2018-9 · 1 yr 10 mos

replenishment team member and duty manager

woolworths supermarkets

2015-4 - 2017-7 · 2 yrs 4 mos

* Maintained high standards of customer service during high-volume, fast-paced operations * Communicated clearly and positively with coworkers and management * Mastered point-of-service (POS) computer system for automated order taking * Working in Receiving and Dispatch loading and unloading trucks. * Replenishing, Stock rotation (First In, First Out). * Administrative duties. * Stock age & Stock take. * General warehousing duties & housekeeping. * Checking Expiries for All The Stock * End of Day Process * Took initiative to find extra tasks when scheduled duties were completed

officer, passenger information digital

yarra trams

2018-9 - Present · 8 yrs 1 mo

ict service desk officer

yarra trams

2016-8 - 2016-11 · 4 mos

* Maintained high standards of customer service by responding to user service requests and expediently resolving issued tickets to maximize system up time * Proficient in creating access cards for staff using Building Access Service to give the required access to a specific area * Proficient in creating network accounts using Active Directory and user outlook account using Exchange Administrative Center * Proficient in imaging desktops/laptops and deploying software’s to users using Microsoft System Center Configuration Manager * Provided technical support for 1000+ users and ensured proper maintenance of workstations, printers, and peripherals * Ensured quick resolution of user concerns and escalated more complicated support issues to senior help-desk officers and field service engineers * Proficient in creating new Distributions Lists (DL), Security Groups (SG) and allotting the user to the correct Access Group for the required access.

retail food and beverage attendant

delaware north

2014-11 - 2016-1 · 1 yr 3 mos

* Provided professional customer service and accurately managed cash transactions * Stocked supplies including food and utensils * Maintained a clean work environment * Kept a record of the stock * End of Day Process