Philip J. Sharples

Strategic focused on improving outcomes and organisation goals, as part of the executive team. Reliable technology accountability for our global customers.

Flexible self-service technologies are designed to enhance the customer experience, allowing aviation businesses to focus on customer service and support. Daifuku is a leading global provider of end-to-end baggage handling solutions, offering an unparalleled network of expertise and support from project conception to system maintenance. More than 500 airports around the world depend on our leading-edge technology to engineer, manufacture, install, and service baggage handling systems and end-to-end Passenger experience securely and safely.

Consulting Services to top supply chain organisations nationally (Building & FMCG Retail). Value enablement in recycling, reusing and reducing plastic waste in NZ. Key Account Management, attempting to make sales successful, making success repeatable. There is no greater joy as to create an environment where people (and results!) can grow. Inspire people and organisations to start recycling, help them to stay disciplined, reward success, and celebrate failure, always with a touch of humour. My jolt as a disruptive start-up business partner, especially when their resource of success is a customer obsession. Specialties: Account Management, Sales enablement and transformations, Process Improvement, Business Development, Metrics & Reporting, Program Development, Training & Coaching.

Lead national asset management team, and asset specialist's functional groups, from a professional service business perspective to technical integration change management to process improvement - to ensure the efficient, safe and effective delivery of asset management systems and services across DOC nationally (Biodiversity, Property, Recreational & Historical assets.)

I provided DR/ICT and Business Continuity Solutions as one of New Zealand’s most recognised Business Continuity specialists. Delivering robust and complete ICT solutions designed to suit clients' business requirements. Service responsibilities: Backup & Data Protection, Business Systems Recovery Assurance, Cloud/Data Centres, Infrastructure, Managed WAN & Internet, Standby Offices & ICT Equipment.

Provided technical solutions and services to some of New Zealand's biggest companies and organisations. I worked with C-Level Corporate and Enterprise customers in providing best-practice and optimal business solutions, as a Managed Service Provider. Elive is one of NZ's biggest & most trusted online tech stores.

Managed Services, ICT Business Consultant, Management of IT Operations including the Services Support delivery, IT Projects.

Senior Consultant for Pit-to-Port Supply Chain enablement for Exxaro Coal South Africa for both domestic and export market solutions. Formulating and leading professional service delivery of technical analysis and development of support activity, Projects and Support, IT Solutions that meet/exceed clients changing requirements, to improve upon existing ICT strategy in the partial deliveries, recoverable transport costs and invoicing of their coal division to market objectives. All technical issues documentation/incident resolution, Business Analysis, and Management of SDLC for project implementations/deployments. (Australia, the U.K., and Southern Africa)

Management of Xstrata Eland Platinum Mine IT/ICT and 3 Technical departments, focusing strategically on integration of all technical solutions for Business, ICT/ERP/IT Project implementations and management, Maintenance, Client Support and overall Services Delivery. I developed and maintained all aspects of IT infrastructure and policy/procedural frameworks to support business functions and applications. Drive for constant business unit advocacy and technical operations focus. Experienced in complex challenging projects delivery with large IT/ICT and Industrialized systems. Alignment of Support and Maintenance tasks in technical services operations, execution, project risk/benefits Identification and Management, including Business Continuity Plans, Mine-Wide Disaster Recovery, VoIP/SIP 3CX Avaya systems high availability and innovative focus on continual improvement systems. (Greening IT, Communications Systems Redundancy, etc.) Risk governance & compliancy in accordance with Xstrata PLC Corporate, & BSS/HQ South Africa.

Technical Manager of Operations, ICT Project installations/full systems support and maintenance, Business Development initiatives, host for high profile customers nationally & internationally (Zain 15 sites). 24 direct tech reports, along with 7 software specialists as well as managed the help desk. Key escalations manager & incidents manager (With A/H reporting). Reporting to the Technical Director of Interactive Solutions.

Technical Lead & Senior Support Engineer. I managed telecoms Projects, Genesys, Nice, All/Entire Contact Centres, HP Blades, in-house developed s/w and eGain KMS, including SLA, and onsite line management for 4 sites, cross-teams – as a main contractor on site National Vodacom Operational Support Contract. (Utilities/ICT Facilities)