Preet Kaur

Supply Chain Coordinator

Ensure and provide flawless, upscale, professional and high class guest service experiences Meet and greet guests upon the arrival as per the standard operating procedure of the hotel Respond to guests needs and anticipate their unstated ones Expect and react promptly to guests’ requirements and inquires Actively listen and resolve guests’ complaints Oversee and coordinate all arrivals and departures of special guests (VIPs, Members, Repeat guests etc.) Coordinate and manage communication between guests and staff of other departments such as Housekeeping, F&B services etc., and follow up to ensure complete service delivery Promote all amenities, conveniences and programs offered Advise and assist guests on leisure activities, places to visit and travel arrangements and engage long staying guests in some leisure and out of the routine activities Bid farewell to the guests at the end of their stay Analyze customer feedback and provide strategic direction to continuously improve overall rating

Ensure and provide flawless, upscale, professional and high class guest service experiences Meet and greet guests upon the arrival as per the standard operating procedure of the hotel Respond to guests needs and anticipate their unstated ones Expect and react promptly to guests’ requirements and inquires Actively listen and resolve guests’ complaints Oversee and coordinate all arrivals and departures of special guests (VIPs, Members, Repeat guests etc.) Coordinate and manage communication between guests and staff of other departments such as Housekeeping, F&B services etc., and follow up to ensure complete service delivery Promote all amenities, conveniences and programs offered Advise and assist guests on leisure activities, places to visit and travel arrangements and engage long staying guests in some leisure and out of the routine activities Bid farewell to the guests at the end of their stay Analyze customer feedback and provide strategic direction to continuously improve overall rating

Greeting guests upon their arrival according to the standard operating procedure of the hotel and also ensure smooth check in of the guest. Answers inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions. Provides and ensures high-quality guest relations. Receives and resolves guest complaints in a manner consistent with company policy. Make Manager on Duty aware of any guest complaints. Providing information regarding the Hotel, town attractions, activities etc. as the hotel was primarily a leisure ski destination Maintains the desired levels of quality assurance ratings, including guest comment cards Keep records of room availability and guests’ accounts. Operates the front office computer system. Makes photocopies if needed. Co-ordinate with housekeeping for clearing of rooms and also with F&B for any amenities deliverance

Provide a meet and greet function for Better Option Propmart’s walk-in clients and successfully communicating company information and providing advice regarding real estate projects. Successfully executing sales of different properties to the walk in clients thus contributing to the revenue maximization of the company Maintaining accurate records on properties, clients, and landlords. Any and all paperwork, documentation, contact details, reports or lists generated. Remaining abreast of signage and advertising requirements, and ensuring this information is accurately conveyed to the Marketing Division.