Pratik Kulkarni

Deft knowledge of hotel check in's and check out's. Guest relation building and providing exceptional level of guest service. Knowledge about Hotel's Night Auditing process and preparing arrivals for next day. Possess high level of team building quality and focus on working for the interest of the organization.

• Managing the customer support operations of the Indigo Airlines at the Mumbai International Airport • Executing the departmental operations of the Joint Control Center department • Analyzing the weather forecasts, aircraft performance/airport condition reports, airspace restrictions and handling the flight dispatch and trim coordination operations • Associating with the airport authorities and maintaining the airport resources • Handling the flight movement control operations of BOM and planning the flight departures in coordination with the airport authorities • Collaborating with Operations Control Centre, Delhi, Airport Operations and Control Centre, Mumbai and handling the operations of Joint Control Centre • Coordinating with the customers and managing the flight ticket booking/reservation operations • Attending the passenger inquiries and resolving the passenger issues • Verifying the passenger details and processing the boarding cards/baggage labels • Processing the passenger check-in procedures and managing the passengers at the boarding gate • Implementing the airline regulations and communicating the details to the passengers • Assisting the passengers through out the process in the airport • Ensuring the passengers strict adherence to security and safety regulations • Maintaining the flight schedule status reports and on-board passenger detail reports

• Executed guest welcomes and evaluated their personal identification documents • Demonstrated service amenities and price structures to the guests and materialized up-selling opportunities • Handled call support operations and confirmed room bookings over the call • Maintained the records of guest identification documents • Resolved guest queries and issues in an empathetic and polite manner • Facilitated various complimentary services to the guest to match their expectations of service • Monitored the inventory levels of store unit and ensured adequate availability of supplies / room servicing inventory • Processed client payments and generated computerized invoices • Ensured exceptional standards of safety , security, hygiene and delivered remarkable standards of hospitality • Coordinated with guests and collected their feedback on their stay experience • Established noteworthy relationships with clients and ensured referral / brand loyal bookings