Pranavesh Shenoy

• Led the design and implementation of a comprehensive induction program for new hires, reducing onboarding time to 3 days from 7 days and increasing early-stage employee engagement. • Directed end-to-end Learning Management System (LMS) strategies to foster a culture of continuous learning, increasing training participation rates by 33%. • Created and implemented a robust framework for leadership development, targeting high-potential employees and resulting in 34% of participants advancing to managerial roles within the next year. • Devised and executed a detailed onboarding plan for new hires, ensuring a seamless transition and a measurable increase in productivity within the first 45 days. • Tracked and analyzed the effectiveness of product and policy training, optimizing learning delivery methods to achieve 20% increase in productivity and compliance. • Led and coached the L&D team, ensuring smooth coordination of training functions and a consistent delivery of high-quality training experiences. • Talent Management: Implemented talent management strategies aligned with organizational goals.

• Managed and delivered a mandatory in-house induction program, successfully onboarding an average of 80-100 of new hires monthly. • Designed fast-track training projects for campus hires, reducing ramp-up time to 45 days from 90 days and improving early-stage performance. • Spearheaded the digital transformation of the induction process by launching an e-learning academy, increasing program accessibility by 30% • Designed and executed leadership development programs tailored to mid-level and senior managers, resulting in a 30% hi-potenital identification • Inititated the Sales Academy for feet-on-street employees, resulting in improved sales conversion rates and enhanced employee engagement in sales roles • Managed various departmental training interventions, ensuring compliance with statutory training requirements and enhancing workforce competency.

• Conducted in-depth training needs analysis (TNA) and incorporated feedback from field functionaries to create tailored training programs. • Championed the introduction of diverse learning methods, including behavioral training, leadership development, and product/process knowledge, resulting in 30% improvement in skills retention. • Regularly reviewed and updated induction/training program content to ensure alignment with business objectives and incorporated proactive changes based on employee feedback. • Coordinated with the regional HR teams to develop and execute an annual training calendar, ensuring comprehensive coverage of learning initiatives across location

• Devised and implemented a comprehensive L&D strategy to align organizational development initiatives with business goals, leading to improved workforce performance. • Designed SOPs and learning strategies for various departments, ensuring that learning objectives were met in line with functional requirements. Formalized the Induction Process resulting in spreading awareness about the organization, its vision, mission and values

• Managed the Gurukul Training program for New hires (Branch employees), improving the onboarding experience • Conducted product and process training for new hire trainees, ensuring all employees were equipped with the necessary skills to perform in their roles. • Delivered quarterly soft skills training programs for Branch Managers (BMs) and above, enhancing leadership capabilities and interdepartmental collaboration. • Developed and conducted product refresher programs for BMs and their teams, increasing product knowledge retention and boosting sales performance. • Oversaw and mentored a team of Part-time trainers responsible for delivering product and process refresher training, ensuring high-quality training standards and consistency across regions.

• Designed and implemented customized training programs for multiple key accounts, ensuring alignment with client requirements and consistently surpassing performance expectations. • Achieved a 100% certification throughput and successfully reduced attrition by 20% per training batch. • Managed Product and Process Training, integrating Soft Skills modules into the curriculum to develop highly skilled, client-focused associates. • Established a robust certification framework, enhancing associate competencies, validating skill sets, and driving long-term client satisfaction. • Maintained a 90% quality score for all new hires during their initial 90 days on calls, ensuring consistent service delivery. • Conducted call barging activities to provide actionable quality feedback, directly improving agent performance and adherence to standards. • Developed a comprehensive knowledge repository for future training sessions, enriched with real-world case scenarios to enhance practical learning.