phyllis ritter

* Provide assistance to companies on temporary assignment answering phones, filing, scheduling * Conservation scheduling and management of customer education sprinkler audits at WaterOne.

* Process and manage high volume of health benefit claims for individual and corporate accounts as a 3rd party health insurance claims administrator. * Input claim pricing after lookup in health network requiring high accuracy and attention to detail * Handled special projects as needed to resolve claim and system issues * Process customer and examiner requests and troubleshoot incorrect claims

* Obtain pre-certification with insurance companies for neuro-surgical procedures. * Greet patients, schedule appointments, and document patient requests for doctor while in surgery. * Answer phones, find, update, and store files of patient records.

* Provide assistance to the principal including data processing, copying, laminating, record * management, scheduling, reception services, and phone support. * Process debit/credit of incoming student hot lunch program money and associated record keeping. * Provide additional support services to teachers and staff when needed.

Responsibilities include: typing letters, writing checks, processing mail, filing, stock trade record keeping, answering phones, customer service, and processing customer statement information.

* Call response to customer billing inquiries, billing disputes, water quality concerns, and move in/move outs for water services for most of Johnson County in Kansas, serving more than 400,000 individuals and businesses. * Answering and resolving customer billing inquiries with high efficiency while processing paperwork and special projects. Consistently maintaining one of the highest call volumes in the department and receiving many customer compliments for helping them understand their water usage. * Documenting customer interaction and routing customer issues to other departments as needed * Cross trained in many roles of customer service department enabling flexibility in work relief. * Relief person for switchboard, processing meter readings, paging for new services, receiving and processing customer payments, and outgoing customer letter preparation. * Solid knowledge of SAP and related reports, Kubra payment processing, Cisco PC based phone system, and AIMS mapping system.