Phoon Siu Meng

Technical Support Specialist

Country

Malaysia

City

WP. Kuala Lumpur

Industry

Computer Software

Skill

Technical Support, Help Desk Support, Post-Sales Support

Experience

Technical Support Specialist

Tenda Malaysia Sdn. Bhd.

2022-7 - Present · 4 yrs 2 mos

Petaling Jaya, Selangor, Malaysia

To handle client’s enquiries and technical related issues. Analyze and troubleshoot technical issue and problem solving. Work with HQ team to figure out best solution. Product range: Network equipments such as Router, Wifi Mesh, Variety of Network Switches, Repeaters, Access Points, 4G routers, 5G routers, Point to Point Outdoor CPEs, Smart Wi-Fi Plug & Power Strip, IP cameras.

Technical Executive

Southtech Solution Sdn Bhd

2014 - 2021 · 7 yrs

Shah Alam, Selangor, Malaysia

Design and recommend security solution to meet customer needs. Solution included HD analog system, IP camera + NVR system, network equipment such as CPE, PoE and non-PoE switches. Provide Technical support on products and assist client for the internet access setup, Port Forwarding if necessary. Troubleshoot & deal with supplier on product issues, seeking solution such as firmware from manufacturer. Maintain sales account.