Phindi Mlotana

Phindi is an Entrepreneur, a Certified Business Process Management Practitioner and a Certified ISO 9001 Practitioner (implementation and audit). Phindi has extensive knowledge and hands on experience in setting up and managing Business Process Management (BPM) projects and initiatives from green fields to sustainable solutions. She has successfully managed a BPM Centre of Excellence at Eskom leading key BPM programs for Eskom. Her role as BPM Manager also included leading ISO9001 programmes for the corporate office. She played a key role in obtaining the ISO9001 certification for the Office of the CIO and ensuring continued adherence with the set standard. Since leaving Eskom in 2010, she has successfully managed a micro Business Process Improvement consultancy which has been instrumental in delivering successful BPM projects in both the public and private sector. She has also coached a number of Process Architecture and Management teams as well as individuals, improving their skills to high level industry standards. She has over 15 years in-depth knowledge and experience in Private Sector, Parastatals and Government. She has been a key resource in Business Transformation and IT projects for Vodacom, Transnet, BME, Barclays Africa Group (ABSA), Rand Water, MTN, Gauteng Provincial Government and Eskom. Her relevant project experience is in but not limited to the following areas and fields: • Strategy development and alignment of Value Chains and processes • Operating model analysis and design • Performance Management Models • BPM strategy and Roadmap • Enterprise wide business process development, integration and Improvement • Process methodology design and establishment • BPM Repository implementation oversight • ISO 9001 Implementation • Cobit Implementation