Peter Muraguri

Lead overall hotel operations and commercial performance, with full accountability for revenue growth, profitability, and service excellence. Key Achievements • Delivered over 35% revenue growth through pricing optimization, sales strategy, and market repositioning • Executed a phased full-property renovation after 15 years, modernizing facilities while maintaining uninterrupted operations • Established and scaled an Outside Catering & Events division, creating a new revenue stream • Strengthened operational efficiency and guest experience through structural and process improvements • Secured TRA Gold Mark certification, enhancing compliance and brand credibility Leadership Scope • Oversee multi-department operations (Front Office, F&B, Housekeeping, Finance) • Drive P&L performance, including budgeting, forecasting, and cost control • Lead commercial strategy across sales, marketing, and corporate partnerships • Build team capability through recruitment, training, and performance management • Monitor KPIs and implement data-driven operational improvements

Played a key role in the pre-opening and commercial positioning of the hotel, leading both operational setup and revenue generation strategy. Key Achievements • Led pre-opening operations, including SOP development, staff recruitment, and training, ensuring a smooth and successful hotel launch • Achieved break-even within 4 months during COVID-19 and supported expansion into a second branch, later overseeing operations across both properties • Drove revenue growth through targeted sales strategies, digital campaigns, and corporate partnerships • Strengthened market positioning through competitor analysis, pricing strategy, and promotional execution • Established operational structure and daily performance routines (HOD meetings, KPI tracking), improving team alignment and efficiency • Built and managed strategic relationships with corporates, travel agents, and local partners to expand business reach Leadership Scope • Managed multi-property operations across two hotel facilities, ensuring consistency in service, performance, and brand standards • Managed multi-department operations (Front Office, F&B, Housekeeping) • Oversaw P&L performance, budgeting, and cost control • Led sales and marketing initiatives, including B2B and digital channels • Coordinated cross-functional teams to ensure service quality and operational consistency • Monitored performance metrics and adjusted strategies to improve revenue and occupancy

Led front office operations with full responsibility for guest experience, reservations performance, and team supervision, ensuring service excellence and revenue optimization. Key Achievements: • Optimized reservations and room allocation strategies, contributing to improved occupancy, ADR, and RevPAR performance • Strengthened guest satisfaction by effectively managing escalations and ensuring consistent service delivery • Improved team coordination and operational flow through structured daily briefings and performance monitoring • Enhanced front office efficiency by reinforcing SOP adherence and staff coaching Leadership Scope: • Supervised front office operations, including check-in/check-out, reservations, and guest relations • Managed reservations, forecasting, and room inventory to maximize occupancy and revenue • Coordinated with housekeeping, F&B, and other departments to ensure seamless guest experience • Monitored key KPIs, including guest satisfaction scores, reservation accuracy, and revenue metrics • Trained and mentored staff to maintain service standards and operational consistency

• Managed check-in/check-out, reservations, and guest inquiries with accuracy and efficiency • Supported room inventory management, rate control, and occupancy tracking • Contributed to daily reporting, including occupancy, ADR, and RevPAR performance • Coordinated with housekeeping and F&B to ensure seamless guest experience • Maintained high service standards while resolving guest concerns promptly Recognition & Progression: • Awarded Employee of the Month in recognition of service excellence and performance • Promoted to Senior Front Office Supervisor, reflecting strong operational capability and leadership potential

Delivered high-quality food and beverage service while building a strong foundation in guest experience, service standards, and operational discipline. Key Contributions: • Provided attentive, personalized service, ensuring a consistent and positive guest dining experience • Maintained high standards in order accuracy, service timing, and presentation • Coordinated with kitchen and bar teams to ensure efficient service delivery • Supported high-volume operations, events, and banquets while maintaining service quality • Adhered to hygiene, safety, and operational standards at all times

Pursuing advanced studies in hospitality management with a focus on sustainability, operational excellence, and strategic leadership in luxury and boutique hotel settings. Developing expertise in service innovation, revenue management, and data-driven decision-making to enhance guest experiences and operational performance. Engaging in research, case studies, and practical projects to build solutions that contribute to the growth and sustainability of the hospitality industry.

Acquired comprehensive knowledge and practical skills in hotel operations, front office management, food & beverage service, and guest relations. Gained hands-on experience in delivering exceptional customer service, managing hospitality processes efficiently, and applying sustainable tourism practices to enhance operational performance. Developed strong leadership, teamwork, and problem-solving abilities within hospitality settings.

Gained specialized knowledge and practical skills in front office operations, including check-in/check-out procedures, reservations, guest relations, and communication. Developed the ability to manage front desk processes efficiently, deliver exceptional customer service, and handle guest concerns professionally. Strengthened problem-solving, teamwork, and operational skills essential for smooth hotel operations.