Pavel B.

- Oversee the accounts receivable function, including invoicing, collections, and dispute resolution. - Develop and implement AR policies, procedures, and best practices to improve efficiency and reduce outstanding balances. - Monitor AR aging reports and take proactive measures to collect overdue payments. - Work closely with customers to resolve payment discrepancies and disputes professionally and efficiently. - Lead, mentor, and train the AR team to ensure high performance and compliance with company policies. - Collaborate with sales and customer service teams to ensure accurate billing and resolve client concerns. - Prepare AR reports and dashboards for management, providing insights into cash flow trends and outstanding receivables. - Assess and mitigate credit risk by analyzing customer financial statements and payment behaviors. - Ensure compliance with accounting standards, company policies, and regulatory requirements. - Assist Sr. Billing Manager and team with all ad-hoc projects as needed.

- Mentor, coach, and pair with cross functional teams. - Build & Update existing billing or collection process documentation. - Lead and explore new features that enhance Pantheon users’ billing and payments experience. - Review and evaluation of billing data for accuracy. - Analyze aging to prioritize collection activity and determine the appropriate action to be taken to collect and resolve accounts. - Responsible for updating any billing errors as they occur prior to invoice submission. - Support auto-renewal billing process, payment, and related data entry. - Maintenance of billing team ticketing system. - Ensure data integrity within Salesforce and understand operational impact to billing and revenue. - Work closely with internal teams to resolve client disputes and follow through to satisfactory resolution. - Identify and implement other efficient processes and resourcing across the billing and collection department to achieve the best outcomes for the company’s financial metrics. - Assist Billing Manager and team with all ad-hoc projects as needed.

Working with online collections, establishing best practices, supporting enterprise collection processes, helping with optimizing processes, and creating and testing bugs. - Ensure customers are accurately set up and invoiced in Zuora, Stripe, Tesorio billing system; review bill runs for accuracy and completeness - Manage non-standard/custom billing and other billing and collection tasks - Manage collection billing tickets including billing inquiries, changing terms, updating addresses, adding PO numbers, and processing credits and refunds - Adhere to collection policy and process; manage dunning process, review AR aging reports; support and communicate with customers regarding disputes and payment solutions - Assist the Accounting team to develop strategies to maximize efficiency and effectiveness of accounts receivable, billing and collection policies and procedures. - Assist with month-end, quarter-end and year-end closing and reporting - Support financial audit and tax requirements and other ad-hoc projects and requests as needed - Develop and report on billing and collection KPIs/SLAs and other related metrics.

- Overseas CSE billing team during US business hours i.e. Billing, Collection, Off-Boarding, Credit/Refund related tasks. - Manage credit card billing and collection tasks in Recurly. - Manage billing tickets including billing inquiries, upgrade subscriptions, setting up customer accounts, changing terms, updating addresses, updating credit card, and processing credits and refunds - Develop and report on billing and collection KPIs/SLAs and other related metrics. - Writing billing documents Tools I.E. Zendesk, Zuora, Stripe, Intercom, Salesforce, Recurly, Slack, zoom, Jira etc..

Working Collaboratively with the Cross-Functional Team focus on customer billing and collections. To Deliver High-Quality Customer Services Interactions with Users Through Live Chat, Webex, Phone & Email to Obtain the Best Results.

Working Collaboratively with the Cross-Functional Team to Answering Clients technical, billing, sales Issues, Screening, Forwarding Chats Visitors Among the Business Departments. To Deliver High-Quality Interactions with Users Through Live Chat, Webex, Phone & Email to Obtain the Best Results. With the Following Tools I.E. Jira Service Desk, Recurly.Com, Zendesk, Intercom, Salesforce, Securely, Recurly, Webgreeter, Livezilla, Livechat, Zoho Desk, Microsoft Team, Desk.Com, Freshdesk, Amazon, Ebay, Shopify, Skype For Business Etc.

Working Collaboratively With The Cross-Functional Team Located in USA to Answering User Issues, Screening, Forwarding Chats Visitors Among The Business Departments To Deliver High-Quality Interactions With Users Through Live Chat, Webex, Phone & Email To Obtain The Best Results.

All social media management including posting, building followers, PPC, FB and LinkedIn ads

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Direction and execution of all #digital #marketing at F&F Stores and its Brands. Ownership and management of the #digitalmarketing team which includes performance marketing, CRM, #Email #Marketing, #Social #Media Marketing and other performance marketing channels as required. Working with stake holders to deliver industry-leading campaign executions across all titles, specialising in free to play content campaigns but you will also drive broadcast campaign for new customers. Defining campaign approach and direction, as well as driving results of those campaigns. Financial management and marketing spend tracking. Demonstrate value creation that your team brings to the company. Presenting results, strategy and planning to broader teams.

Ownership and management of the digital marketing team which includes performance marketing, CRM, Email Marketing, app store optimization, paid ads, ppc, google ads, bing ads and other performance marketing channels as required.

1 Year Professional Certification

Second Divition