paulina williams

senior quality assurance analyst

About

Experienced Representative with a demonstrated history of working in the hospital & health care industry. Skilled in Clinical Research, Health Advocacy, Health Administration, Community Health, Public Health, Cardiopulmonary Resuscitation (CPR), and Healthcare Information Technology (HIT), Training and Managing. Strong professional with a Master’s Degree focused in Health Innovation from Arizona State University. Looking for a leadership role in the Dallas/ Fort Worth area.

Country

united states

City

fort worth

Industry

hospital & health care

Skill

healthcare information technology, clinical research, healthcare management, cpr certified, hospitals, epic systems, emr, ehr, inpatient, microsoft office, lawson hris, health advocacy, community health, health promotion, health education, public health, public speaking, microsoft excel, leadership, social media, community outreach, event planning, training, microsoft powerpoint, research, microsoft word, marketing, time management, microsoft outlook, healthcare industry, customer service, management, healthcare, team building, nonprofit organizations, project management, recruiting, strategic planning, health services administration, program development, teaching

Experience

manager

parkland hospital

2017-8 - 2018-4 · 9 mos

* Managed and direct all aspects of inbound call center operations. * Designed, implemented and managed new system process for associates. * Served as an advocate for support amongst staff. * Fostered and cultivated solid working relationships with multi-disciplinary teams. * Developed and executed the best practices for Service Now Software within the department.

radiation and oncology health liaison

mayo clinic

2014-8 - 2017-1 · 2 yrs 6 mos

* Improved treatment calendars by analyzing and assessing data for providers and patients. * Utilized creativity to formulate a training manual for onboarding new employees to the department. * Increased work satisfaction among employees by coordinating and developing monthly activities. * Advocated between providers and patients to address and resolve patient concerns. * Scheduled approximately 100 appointments daily across multiple departments.

senior quality assurance analyst

parkland hospital

2018-4 - Present · 8 yrs 6 mos

* Train and instruct a team of 30 agents on new tools, assignments, and procedures. * Create and manage call reporting database to discover trends within the team. * Provide bi-weekly feedback on system modifications to upgrade quality standards within the team. * Collaborate and discuss implementation measures for team standard improvements using data reports. * Participated with multi-disciplinary departments weekly regarding change processes hospital wide.