Paulina Ostapiuk

Work experience: • Organization of transport - organization of domestic and international shipments in road, sea and air transport. Controlling the flow of warehouse and transport documentation. • Organization of accepting goods to the warehouse and ensuring constant availability of goods • Transport optimization - setting conditions (including the type of transport, the way of loading, arranging and securing the goods), negotiation of freight rates and optimization of delivery time. • Planning and coordinating deliveries according to the work schedule and storage capacity. • Verifying the quality and timeliness of planned deliveries. • Building good relationships with suppliers and courier companies

Main experience area: • Creating and monitoring complaint reports / indicators • Identifying root causes of complaints and implementing appropriate solutions • Implementing improvements focused at optimizing customer service time as well as return and warehouse department • Organization of the complaint i.e. providing the right amount of spare parts, improving the flow of information between departments, ensuring an appropriate pace of claims from the manufacturer • Constant contact with producers in terms of improving the quality of the product, handling complaints and negotiating the method of compensation in case of detecting production errors • Training of customer service employees.