paul wong

Discovered customer issues then proposed viable resolutions and sound advice. Built strong connection with customers in order to gain trust and solidify brand loyalty. Calmed irate customers, repaired trust and presented best solutions. Provided excellent customer service and prevented customer disconnects.

Performed data analysis, determined data quality, relevancy and accuracy and improved system processes. Worked effectively with business partners to improve process flow and reduce lead time. Wrote and automated tools and scripts to extract required data from SQL and improve reporting efficiency. Generated multiple sales data queries using SQL, Access and Excel to maximize revenue. Created advanced sales and inventory forecasts with Excel to decrease average age of inventory. Analyzed financial transactions and fiscal data to resolve system inaccuracies and errors.

Coordinated with multiple departments for cross-functional process development and identified opportunities for process improvement. Installed and demolished photolithography semiconductor process equipment. Upgraded, modified and repaired photolithography equipment. Worked on-site inside of fab and sub-fab without any workplace injuries.

* Created weekly finished goods age report for entire Tempe plant with expiration dates and time remaining until expiration. * Generated weekly cup and straw inventory and purchased needed product to replenish any depleted inventory. * Assisted with the daily full count and reconciliation of over a million units of finished goods in SAP inventory. * Maintained daily inventory files and folders with inventory discrepancy explanations, tasks completed and signatures for auditing purposes. * Entered out-of-date, trade breakage and warehouse damaged finished goods into SAP inventory. * Received raw materials into SAP inventory on a daily basis.

Resolved consumer healthcare cases with enrollment issues under the Affordable Care Act. Researched consumer healthcare cases and collaborated with issuer outreach teams and consumer outreach teams to uncover data for a quick case resolution. Tallied daily and weekly count of completed case resolutions for entire case analyst team. Mentored fellow case analysts on varying healthcare case issues for faster and more efficient resolutions.

* Position Terminated with Lay-off) * Head of Inventory - resolved inventory variances and turned over rebar production in SAP in less than 24 hours. ; * Production Scheduler - created production schedule in SAP for rebar production without any loss time due to production scheduling errors. * SAP Training Coordinator - coordinated all SAP training for the Mesa plant and guaranteed available training materials, attendance and classroom space while maintaining responsibility for everyday plant duties. ; * Joined Plan to Produce (PLP) and Forecast to Plan (FTP) teams for the Mesa rollout, which included implementation and testing of customized screens. ; * Worked with accountants to close out open SAP production orders and completed month-end reconciliation of plant financials for every month-end. ; * Successfully completed rigorous SAP training program at Dallas headquarters for Mesa start-up in order to assume roles as Head of Inventory and Production Scheduler.

Prepared sophisticated build books with complex work instructions for production floor technician builds and reduced build book time in Work Distribution Center from 1.8 days to 0.9 days. Wrote reworks and directed activities for operators to repair damaged and non-functional production units for Honeywell customers. Statistically plotted RCA calibration data to ensure successful aerospace use with initial product start-up for PSEs. Created and updated SAP master routers and production orders for Work Distribution Center and for Kitting and Inspection to reduce time lost due to SAP errors.

* Left Position to Work at Golden Bamboo Chinese Gourmet) * Drew up a proposal for corporate executives, outlining savings of $1.2 million over a course of three years by converting to total automation for the batch-mixing process. * Relocated resins fill lines and decreased the time required to blow material into silos by 50%. * Head of Quality Control Department - oversaw a 15 man QC team to produce and ship high-quality pipe with no complaints or customer returns during leadership role. * Head of Safety Committee - ensured safety guidelines were followed by all plant employees and pushed safety record without any injury to over 1000 days. * Redesigned plant yard into a 24-hour QC inspection area, which reduced the amount of poor quality pipe shipped and improved the efficiency of the QC Department. * Designed lean-to building for storage of maintenance motors and equipment, increasing the amount of space in the maintenance workshop and improving workflow.