paul crump
claims team manager
About
I am a highly motivated, technically proficient insurance professional with strong leadership capability. 15 years experience within the insurance industry including 9 years experience as a people manager has exposed me to a broad range of experience. My specific expertise lies in the set up and change management of operational claim capabilities. Responsibilities at both Allianz and Swann Insurance has given me the experience in this area both within Australia and abroad (Malaysia). My key strengths are leadership, Implementing change initiatives, technical aptitude, problem solving ability, staff management skills, ability to building relationships, and attention to detail. My experience has involved claims management, building relationships, negotiating, problem solving, dispute handling and influencing at all levels of the organisation.
australia
melbourne
insurance
-
Experience
claims team manager
allianz australia limited
business analyst
swann insurance
Responsible for developing key productivity changes within the customer call centres, claim departments, underwriting departments and product support units.
warranty claims team manager
swann insurance
Responsible for the management of a national warranty claim team which serviced both wholesale and retail customers across both dealer and manufacturer product lines to ensure all claims are lodged, serviced and finalised within KPI whilst maintaining high levels of customer service and executing sound business decisions. Consultant to AMBank Group (Malaysia) to build the motor warranty claims department & successfully deliver operational claims activity.
senior warranty claims officer
swann insurance
Responsible for the management of claims across both wholesale and retail customers and both dealer and manufacturer product lines. Second in charge of supporting staff and the management of a national warranty claim team.
warranty claims officer
swann insurance
Responsible for the management of new motor warranty claims from start to finish including determining liability, arranging best repair methods, paying invoices, liaising with assessors and customer.
mechanic
ford motor company
Responsible for the management of vehicles presented for repair in a timely and cost effective manner.
Education
anziif
finance
box hill senior secondary college
education
australian institute of management
business administration
paul crump's Contact Information
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