Patricia Gutierrez

I’m a licensed P&C producer with over 20 years of experience driving revenue and building strong client relationships. I’ve consistently exceeded sales targets, managed high-value accounts, and led teams in fast-paced environments. I specialize in consultative selling and closing, and I’m now looking to bring that experience into a remote account executive role where I can contribute immediately and drive measurable growth.

Meet and exceed customer experience and sales objectives for store. Assist the Store Manager in the daily operation of a retail store. Under the direction of the Store Manager, schedule employees, maintain inventories, conduct physical inventories, maintain store appearance and complete day-to-day paperwork as directed. Assist Store Manager, as directed, by assisting in the development, training and management of assigned team, which may consist of support or sales personnel. Ensure an extraordinary customer experience at all times. ROLES and RESPONSIBILITIES Customer Experience and Sales · Execute store’s implementation of The AT&T Retail Promise · Assist Store Manager to: o Execute store initiatives related to sales, service, and customer experience o Meet and exceed assigned customer experience and reputation, sales and service, revenue and productivity targets o Create a work environment where motivated people can excel o Coach personnel on “opportunities” with key sales and reputation metrics, recognize teams on positive performance against key sales and reputation o Perform role plays with personnel on a regular basis to improve interactions with customers o Demonstrate the right customer behaviors defined by Delivering an Extraordinary Experience · Facilitate weekly personnel training/educational sessions as directed by Store Manager · Monitor Customer Experience Dashboard · Resolve or escalate appropriately any billing or service issues o Deliver the right customer experience by assisting with management of the store, customer coordination, the welcome and wait time process, supporting the team and assisting sales personnel with customer transactions · Consistently demonstrate excellent leadership and coaching skills Employee Management and Development · Assist, inspire and engage employees by motivating team to succeed · Lead by example · Develop employees for growth and promotion

Exceed monthly sales quotas.  Deliver complete, high quality sales that exceed the company’s benchmark on key metrics.  Drive sales of preferred handsets, rate plans, features and accessories, per company guidance and benchmarks set by management.  Practice specific behaviors and best practices to generate and maximize sales and key metrics, as indicated by management.  Deliver excellent customer service using the “5 Key Behaviors,” exceeding AT&T’s “Customer Experience Score” (CES) standards  Perform as a role model and offer assistance for all new hires and peer Retail Sales Consultants.  Perform other work-related tasks, as assigned by management. Operations: • Adhere to all policies, as outlined in the employee handbook and other company communications. • Adhere to all paperwork procedures, as outlined in the Handbook, Training Courses and Prime policy documents. • Master all required systems: POSII.com, RQ4, HRIS software, etc. • Regularly check sales paperwork to review for discrepancies/errors. • Follow all Cash Depositing procedures and accept full responsibility for all deficiencies caused by error or negligence. • Protect and maintain company assets. • Use proper judgment to avoid fraudulent purchases, even those that may otherwise comply with company restrictions on quantity and type of devices that can be purchased by customers. • When opening or closing a store, accurate & timely completion of related checklists with zero errors. • Immediate communication of any inventory deficiency to supervisors for review. • Safeguarding of all codes & passwords (i.e. POS, RQ4, Carrier logins, Email, Security) • Maintain store appearance. • Complete all required training within the timeline