Parth Modi

Senior IT Service & Incident Analyst @ FIS

About

With over four years of experience in incident management and IT service operations, I specialize in ensuring the stability, resilience, and efficiency of critical payment systems. Currently working at FIS, I manage high-impact incidents, optimize service delivery, and drive continuous process improvements using ITIL and ITSM best practices. My expertise spans real-time transaction processing, batch job execution, file processing, SQL troubleshooting, and database management, ensuring seamless operations for financial institutions. I collaborate with cross-functional teams to mitigate risks, enhance system reliability, and maintain clear stakeholder communication. Proficient in ServiceNow (ticketing tool), JIRA, Moogsoft (event management), Splunk (log analysis), Grafana (monitoring & visualization), SQL, and database management, I am committed to leveraging technology and operational excellence to drive business continuity and service efficiency in the payments industry.

Country

India

City

Mumbai

Industry

Computer Software

Skill

Attention to Detail, Collaboration Tools, Organizational Communication, Program Management, Disaster Recovery, Technical Documentation, Jira, Database Monitoring, BMC Remedy Ticketing System, People Management, Task Execution, Written Communication, Telephone Support, Production Support, Troubleshooting, Client Maintenance, Product Support, 2nd Line IT Support, Team Management, Change Initiatives

Experience

Senior IT Service & Incident Analyst

FIS

2026-1 - Present · 9 mos

Continued in the same role following the acquisition of TSYS by FIS in Jan 2026.

Senior IT Service & Incident Analyst

TSYS

2025-12 - 2026-1 · 2 mos

ITSM & Incident Analyst

TSYS

2024-10 - 2025-12 · 1 yr 3 mos

Noida

Incident Manager

Fiserv

2021-6 - 2024-10 · 3 yrs 5 mos

Pune, Maharashtra, India

Fiserv is a global leader in payments and financial technology, providing innovative solutions in digital banking, card processing, lending, and merchant services.As an Incident & Problem Manager at Fiserv, I led the resolution of high-priority incidents and ensured minimal downtime for critical financial systems. I collaborated with cross-functional teams to minimize downtime, optimize incident response, and drive root cause analysis for long-term issue prevention. Moreover, handled incident escalations, stakeholder communication, and service recovery within SLAs, I also led problem management initiatives to enhance system stability and operational efficiency.