pamela jarrell

client services representative

About

Specialties: historic preservation, vernacular architecture/architectural history

Country

united states

City

charlottesville

Industry

computer software

Skill

museum collections, history, research, cataloging, historic preservation, editing, microsoft office, software documentation, technical support, analysis, technical writing, software, photography, museum education, drafting

Experience

intern

nps museum management program

1996-1 - 1997-1 · 1 yr 1 mo

* Assisted with writing the functional requirements for the Automated National Catalog System (ANCS). * Learned the previous version of ANCS in use by the NPS and trained other interns to use it. * Helped with CMR (Collection Management Report) submissions from NPS sites, and compiling of survey data about nitrate negative and other unstable materials in NPS collections.

department of historic preservation intern

mary washington college

1994-1 - 1996-1 · 2 yrs 1 mo

* Responsible for transcribing historic Mutual Assurance policies from microfilm to spreadsheet for analysis. * Scanned and photographed family scrapbook contents, and surveyed, measured and photographed historic Salubria (c. 1757) and grounds. * Helped with department newsletter mailings.

client services representative

re:discovery software, inc.

1997-1 - Present · 29 yrs 9 mos

Responsible for setup, configuration, installation, training, documentation, testing, and support for clients. Work with new clients to customize the interface to suit the institutional or individual needs, convert existing electronic data into Re:discovery, and training clients to use the software. Answer technical support questions from clients via telephone, fax, and e-mail. Perform technical support and training via remote connection. Responsible for organizing and maintaining printed and electronic content of User Manual for software.