Pamela Goes

• Responsible for supporting the North American sales team in the Nutrition and Wellness division; • Support in business and project development, ensuring the order chain, signing leads to account managers using Salesforce as a tool; • Responsible for conducting market research using Cognism as a tool, and participating in Nutrition, Cosmetics and Sports sector trade shows; • Updating the database using Salesforce, Salesloft and iPulse as tools; • Responsible for quoting certificates and audits; • Checking documents; • Supporting the technical team by reviewing labels and determining the guarantee levels for each ingredient;

• Regional leader of the BRG Spectrum focused on the LGBTQ+ community

• Relationship management and customer lifecycle direction through implementation, product adoption, renewal, upsell, and ongoing support; • Development of a customer management model, with activation strategies aligned with the needs of each segment and its moment; • Acting as customer spokesperson, collaborating with internal sales, product, and technology teams to ensure their needs are met; • Identify, recommend, and resolve problems and customer requests with priorities; • Implement, monitor, and evaluate customer metrics (also supporting) to assess overall satisfaction; • Identify new opportunities within the customer needs to accomplish the growth of commercial accounts; • Monitor Customer Service teams, providing a collaborative environment between all business teams, achieving a great end-to-end customer experience through all stages, channels, and touchpoints on the customer experience; • Responsible for onboarding all customers, creating traction with the needed areas, which ensures continuous improvements, including the creation and implementation of internal channels so that it is done structurally, creating mechanisms that guarantee the efficiency of the process; • Develop analytical strategies based on KPIs to propose solutions; • Oversees feedback regarding the product, tools, customer perception, and communication; • Data manipulation and analysis for decision making; • Manages customer interaction throughout all channels for swift resolution (telephone, email, and chat); • Training of new employees; • Create Sales Report

• Identification and targeting of new opportunities helping in the growth of each commercial account; • Responsible for the entire export process; • Issuance of documentation for export (Invoice and Packing), involving the entire interface with brokers and customers in the foreign market; • Inventory management of raw material/finished product warehouses; • Negotiation and contracting of road freight for the execution of logistics in Brazil, as well as management of these carriers; • Preparation of reports and analysis to present the results of the Brazilian unit to the US headquarters; • Execution of the supplier qualification process with customers; • Responsible for responding quickly and consistently to customers in all communication channels (telephone, email and chat); • Training of new employees; • Development of Sales Report.

Interexchange program in USA for 2 yes (1 year in Mayland and 1 year in Las Vegas). Responsible for the activities related to kids.

Responsible to check the default list of customer daily and verify date for payment of invoices; Make a deal with protested customer; Assist the entering of Master data on the system.

Graduação em Comércio Exterior cursado na Universidade Metodista de Piracicaba - UNIMEP, concluído em 2016.

Introdução à comunicação empresarial, profissionalismo nos negócios, áreas e tipos de empreendimentos.