Onice P.

-Maximized selling opportunities at the Front Office through active management of room inventory. This included assigning room blocks for groups and guest preferences. -Facilitated the guest registration process and communication of hotel services and promotions. -Fulfilled responsibilities as a Supervisor and Manager on Duty. Assessed other associates by coaching, giving directions, and training. - Supported Management, Front Office, and Guest Services teams to ensure that procedures are being followed, staffing levels were consistent with business demands, and revenue met or exceeded forecast. -Provided support where needed to ensure that team daily/monthly goals were reached. -Directed hotel inventory via Opera and Colleague Advantage property management system. - Processed guest check-ins/check-outs, facilitated directions and property information to guests during and prior to stay; overseeing and ensuring that requests have been met to guest standards. -Followed up with guest after experiencing opportunities to ensure they are engaged and resolution met and exceeded expectations. - Enhanced guest stays by personalizing arrival experience for transient and group guest utilizing personal cards, local amenities, and especially creating and developing a close relationship with the guest. -Attended weekly resume meetings to ensure Front Desk is aware of upcoming groups and events special requests, billing preferences, and particular instructions.

Marketing & Business Development - Design and implementation of business plan - Marketing strategy and implementation - Brand creation - Establishment and maintenance of a consistent corporate image throughout all product lines, promotional materials, and events. - Monitoring competitor products, sales, and marketing activities. - Revision and analysis of sales performances against quotes and plans to determine effectiveness - Preparation of periodic sales report showing sales volume, potential sales, and areas of proposed client base expansion. Digital Marketing: - Preparation of marketing activities - Content creation - Supervision of marketing and advertising operations. - Training and Execution of Social Network Marketing, email marketing, SEO. - Google Analytics monitoring and performance optimization - Planification and supervision of advertising and promotion activities including online, electronic media, and direct e-mail.

Participating in various projects directly and learning in-depth about export marketing as a member of the Global Market Center. Undertaking the responsibility to efficiently provide language support to Korean SMEs. Desk Research, Translation, Telemarketing, and Buyer sourcing are some of the main tasks performed. Our main role is to be the bridge between EC21 and companies overseas; especially involved with projects in the United States, Latin America, and the Caribbean region.

Responsible for maintaining records of invoices, payments, and transactions, preparing accounts payable, invoices and purchase orders, petty cash and payroll. Processing cheques and keep filing and invoice monitoring systems up to date.

The Business Communication Professional program provides the basic competencies involved in effective communication and teamwork between those at the very top of a company through to middle management, first-line supervision, and line workers. Clear and concise communication is a must for today’s fast-paced business world. Business professionals require the ability to communicate efficiently and effectively on a range of complex subjects. Communication between staff and management, with clients and prospective clients, requires the utmost clarity to ensure expectations are met and decisions can be made on the basis of accurate information. Without effective communication skills, both menial tasks and strategic business decisions can result in costly mistakes for any organization. Moreover, effective business communication can mean the difference between closing a deal with a prospective client or losing their business altogether.

Four years as an international student from the International Business and Trade Department at "Myongji University". The major program is mainly focused on a wide variety of International Business related fields in Business administration, Marketing, and Global Management Strategy.