Omnia Shaker Mohamed

Service Specialist @ Agoda

About

With over four years of experience in client support and travel solutions, I have developed strong expertise in managing GDS systems (Amadeus, Sabre, Farelogix). Currently working as an Educational Consultant, I advise clients on travel options, manage complex schedules, and offer troubleshooting support through international calls and emails. My role also includes liaising with external providers and assisting with schedule changes to ensure seamless travel arrangements. Previously, I worked as a Customer Service Specialist where I honed my skills in handling client communications across various channels, such as calls, emails, and chats. I bring a customer-first mindset and a solution-oriented approach to all my roles, helping clients find the best solutions to meet their needs.

Country

Egypt

City

Cairo

Industry

Consumer Services

Skill

Tomcat, Teamwork, Adobe Photoshop, Hibernate, Souvenirs, Satisfied Clients, Alice (Programming Language), IT Projects, Bootstrap (Framework), SQL 2008, Oracle Applications, Spring Boot, Computer Science Education, After Effects, Communication, Software Projects, AngularJS, Adaptation, Troubleshooting, International Trade

Experience

Service Specialist

Agoda

2025-4 - Present · 1 yr 6 mos

Cairo, Egypt

Accommodation services specialist

Educational Consultant

Concentrix

2023-10 - 2025-3 · 1 yr 6 mos

Management of GDS (Amadeus, Sabre, Farelogix) Consistently advise clients on satisfactory travel options Communicate with clients about their needs Working as support agent Receiving international calls and emails Contact with external providers Troubleshooting Schedule change department

Servicio de atención al cliente

Concentrix

2021-1 - 2025-3 · 4 yrs 3 mos

El Cairo, Egipto

Educational Consultant

Concentrix

2022-12 - 2023-10 · 11 mos

Consistently advise clients on satisfactory travel options Communicate with clients about their needs Receiving international calls , emails and chats

Educational Consultant

Concentrix

2021-1 - 2022-12 · 2 yrs

Consistently advise clients on satisfactory travel options Communicate with clients about their needs Receiving international calls , emails and chats Support hotels reservations, Cars, Activities and events Troubleshooting

Parttime Teacher

Pioneers School- Egypt

2022-9 - 2023-1 · 5 mos

Teaching Java programming Alice3, Greenfoot Sql Database

Web Developer

Atos

2019-10 - 2020-4 · 7 mos

Internal project (Servlet, Angular JS, Bootstrap, Css3, Oracle, Tomcat, JavaScript). Aena project (Spring boot, Hibernate, Angular 8, SQL Server, Primeng, Sass)

Sales Assistant

2018-11 - 2019-9 · 11 mos

Web Developer

Guadaltel

2017-5 - 2018-8 · 1 yr 4 mos

Internal project (Servlet, Angular JS, Bootstrap, Css3, Oracle, Tomcat, JavaScript). Aena project (Spring boot, Hibernate, Angular 8, SQL Server, Primeng, Sass)