Omar Alawa

Salesperson @ MAZ HOLDING

About

I have been responsible for handling a high volume of inquiries and providing solutions that align with company policies and procedures. My ability to remain calm under pressure and actively listen to customer concerns has earned me several accolades for my outstanding service. I am proficient in problem-solving and possess strong decision-making capabilities that allow me to quickly assess situations, identify resolutions, and provide comprehensive explanations to customers. Throughout my career, I have consistently achieved high customer satisfaction ratings and have been acknowledged for my consistent ability to meet or exceed targets. I am eager to bring my exceptional customer service skills to a new challenge and make a positive impact within a dynamic organization.

Country

Saudi Arabia

City

Riyadh Region

Industry

Apparel & Fashion

Skill

Direct Sales, Customer Satisfaction, Python (Programming Language), MySQL, Databases, JavaScript, HTML5, WordPress, Customer Support, Technical Support, Sales, Customer Service Representatives, Communication, English, Customer Service

Experience

Salesperson

MAZ HOLDING

2024-2 - Present · 2 yrs 8 mos

Riyadh, Saudi Arabia

Customer Service Specialist

Gürkan Şef Steakhouse

2019-11 - 2024-1 · 4 yrs 3 mos

Riyadh, Saudi Arabia

• Resolved customer inquiries via phone, email, and WhatsApp chat, ensuring prompt and accurate responses. • Assisted customers in navigating our product offerings, resulting in increased customer satisfaction. • Actively contributed to improve customer service processes by providing valuable feedback and insights. • Achieved consistently high customer satisfaction ratings, exceeding company benchmarks. • Adapted to new technologies and software updates to enhance service efficiency and effectiveness.

Data Entry Specialist

Jeeny

2019-1 - 2019-3 · 3 mos

Riyadh, Saudi Arabia

• Created Lists of tables which used to identify the customers information data and the product that has been bought. • Recorded and organized employee identifications and tenure within the company using tabular data. • Efficiently inputted and verified data into company databases, ensuring accuracy and completeness. • Adapted to changing data entry software and tools, quickly becoming proficient in their use • Utilized Microsoft Excel to organize and manage large volumes of data effectively. • Assisted in data cleanup initiatives, enhancing the overall integrity of the company's database.